Senior Executive - RBP

You will be working full-time from your base location in the role of Senior Executive- Relationship & Business Performance for Swiggy Instamart's City Business Operations team. **Role Overview:** As a Senior Executive, you will play a crucial role in enhancing customer experience and business performance by recommending and advising best practices to partner stores. **Key Responsibilities:** - Recommend and advise on best practices of picking and packing to improve Customer Experience (Cx). - Advise partner stores on processes for correct picking, packing, and billing of customer orders using appropriate tools and dashboards. - Guide partners on the proper usage of dashboards and portals to prevent inaccuracies impacting customer experience. - Assess the quality of Pods on cleanliness, hygiene, and DE issues, and suggest measures to enhance smooth operations for a better customer experience. - Advise partner stores on speed perception and order fulfillment best practices to improve customer experience. - Provide recommendations for continuous improvement in delivering best customer experience metrics. - Recommend training aspects required to deliver/improve customer experience metrics. - Advise partners on handling changes in demand patterns or spikes in order volumes during holidays/peak seasons to prevent any impact on customer experience. **Qualifications:** - Graduate with 3-5 years of retail management experience. - Must have experience leading 15+ people/employees in a retail/store environment. - Strong problem-solving skills and data-driven decision-making abilities. - Adaptability to dynamic situations. - Experience in retail/FMCG/quick commerce industry. (Note: No additional details about the company were mentioned in the job description.),