Senior Executive - Learning & Development

As a Senior Executive in Learning & Development at Stayvista, your role will be crucial in crafting exceptional training programs for our on-ground staff, focusing on housekeeping and service roles. You will play a key part in ensuring that our team members possess the necessary skills, knowledge, and confidence to consistently deliver outstanding guest experiences while maintaining the highest standards of service and cleanliness across all our properties. **Key Responsibilities:** - Develop and deliver effective training modules for teams specializing in housekeeping, guest services, and villa management. - Collaborate with Villa Managers and Stay Experience Managers to identify skills gaps and design customized training interventions for specific property requirements. - Evaluate the effectiveness of training programs through performance assessments, participant feedback, and direct observation. - Possess a strong understanding of housekeeping standards, guest service protocols, and villa management best practices. - Ability to train blue-collar and entry-level workers using simple, practical methods. - Excellent communication skills in English and Hindi (proficiency in regional languages is an added advantage). - Minimum 3-5 years of experience in hospitality operations or training (hotels, resorts, homestays, or training institutes). - Hold a Bachelor's degree in Hospitality, Hotel Management, Learning & Development, or a related field. - Perform tasks supporting Owner and Guest Management based on organizational requirements. **Qualifications Required:** - Experience with On-Ground Training in Remote or Multi-Location Setups is a bonus. In this role, you will be driving and achieving the following key metrics: - Training Effectiveness Scores. - Reduction in Guest Complaints. - Training Coverage Rate. - Walkout Video Audits Mystery Audits. - Task List Adoption. **Additional Company Details:** StayVista's Core Values revolve around being a CURATER: - Curious: Let your curiosity drive innovation. - User-Centric: Anticipate stakeholder needs and surpass expectations. - Resourceful: Optimize resources creatively to enhance experiences. - Aspire: Embrace continuous learning and growth. - Trust: Work in a transparent, reliable, and fair environment. - Enjoy: Have fun while contributing to something extraordinary. StayVista Spirit outlines our Behavioral Competencies on How We Work Together, focusing on: - Business Acumen. - Change Management. - Leadership. - Customer Centricity. - Teamwork. - Result Orientation. - Planning and Organizing. - Communication. Join StayVista's passionate team dedicated to crafting exceptional getaways and curating one-of-a-kind homes, with a shared love for travel and a mission to become India's most beloved hospitality brand.,