Senior Executive

Skill Set / Job Spec

Key Responsibility Areas Including Preferred Skills And Experience

• Possess hands on experience in managing the L&D process
• Should have handled L&D processes which includes but not limited to Training Needs Analysis (TNA), Evaluate Training Programs, Compliance / Mandatory Training Program
• Report to Lead Assistant Manager and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management
• Ensure that the Process Metrics are met always and stays Green
• Able to help team in resolving their queries as and when needed
• Is required to possess deep knowledge of the all the activities, workflow, expectations of all end clients
• To ensure timely and accurate delivery of daily, monthly, and periodic processing of client requirements
• Should establish systems and processes to ensure highest quality levels of performance is achieved on a day-to day basis.
• To ensure proper documentation of workflow of all activities related to all the clients.
• To interact with a client on day-to day basis responding to their requirements at a short notice by re-aligning priorities.
• Should be able to understand & anticipate Client's business needs, concerns & issues, and be able to proactively resolve the same.
• Constantly look for opportunities to improve the client processing and provide value addition to client by exceeding expectations.
• To create systems and checks for internal compliance policies and guidelines and ensures maintenance of clear and precise records per the requirements.
• Encourages & demonstrates respect for others in a team and inculcate the same culture across the team members
  

Competencies

• Understanding of HR best practices and current regulations
• Must be proactive with the enthusiasm to share new ideas and create solutions for HR initiatives and client challenges
• Detail-oriented, strong analytical skills, and time management skills with a proven ability to meet deadlines and multitasking skills
• Excellent communication both written, verbal, and analytical skills
• Committed to achieving specific objectives and takes ownership for accomplishing them.
• Effectively balances quality, customer service and productivity standards
• Ability to prioritize & multi-task
• Exhibits meticulous attention to detail
• Good problem solving & analytical skills
• Capable of working with tight deadlines and working under pressure
  

Eligibility Criteria

• Graduate with overall 3 to 4 years of experience
• Proficiency in MS Excel and PowerPoint
• Proven experience in a shared service or third-party support Industry preferred