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Senior Executive - Debt Management Services - Consumer

Senior Executive - Debt Management Services - Consumer

Bajaj Finance

1 - 2 years

8 - 12 Lacs

beed

Posted:1 day ago| Platform:

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Skills Required

management risk assessment legal risk payments

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Executive - Debt Management Services - Consumer
About The Role
The Senior Executive - Debt Management Services - Consumer is responsible for overseeing and executing the end-to-end process of consumer debt recovery. This role ensures efficient management of overdue accounts while maintaining compliance with all regulatory requirements and company policies. The Senior Executive plays a critical role in reducing delinquency rates, minimizing losses, and fostering strong relationships with customers, internal teams, and external partners. Key Responsibilities

Manage a portfolio of consumer accounts with overdue payments, ensuring timely and effective collection actions.

Contact customers via phone, email, and written correspondence to negotiate payment arrangements and resolve outstanding debts.

Analyze account histories and recommend appropriate recovery strategies to maximize collections and minimize risk.

Monitor performance metrics and prepare regular reports on collection activities and recovery rates.

Collaborate with legal, credit, and customer service teams to resolve disputes and escalate complex cases as necessary.

Ensure all collection processes comply with relevant laws, regulations, and internal policies.

Support the development and implementation of process improvements and best practices in debt management.

Train and mentor junior staff members on effective collection techniques and compliance procedures.

Build and maintain positive relationships with external collection agencies and vendors.

Qualifications

Bachelor’s degree in Finance, Business Administration, or a related field preferred.

Minimum 3-5 years of experience in consumer debt collection or credit management, with a proven track record of achieving targets.

Strong knowledge of debt recovery processes, regulations, and compliance requirements.

Excellent communication, negotiation, and interpersonal skills.

Proficiency in using debt management and CRM software.

Strong analytical and problem-solving abilities.

Detail-oriented, organized, and able to manage multiple priorities.

Ability to work independently and as part of a team in a fast-paced environment.

Work Environment

Office-based with standard working hours; occasional extended hours may be required during peak periods.

May involve direct interaction with customers and external agencies.

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Senior Executive - Debt Management Services - Consumer