SENIOR EXECUTIVE CRM

As a Customer Loyalty Program Manager, your role will involve managing, coordinating, and executing customer loyalty programs. You will be responsible for engaging customers through continuous communications throughout the product lifecycle. Your duties will include providing timely responses and quality solutions to all customer queries and complaints as defined. You are expected to be proactive and the Single Point of Contact (SPOC) for all customer interactions. Key Responsibilities: - Manage, co-ordinate, and execute customer loyalty programs - Engage customers through continuous communications across the product lifecycle - Provide timely responses and quality solutions to all customer queries and complaints - Act as the Single Point of Contact (SPOC) for all customer interactions Qualifications Required: - Graduate or MBA - Minimum of 4 years of work experience (Note: No additional details of the company were provided in the Job Description),