Senior Executive - Air Operations - Express Logistics

FILING INFORMATION

Roles & Responsibilities

• Air Operations & Coordination
• Manage end-to-end air operations activities including filing, documentation, coordination with airlines, and ensuring timely dispatch of shipments.
• Oversee accurate preparation, verification, and submission of air waybills (AWB), manifests, and regulatory documentation as per aviation and customs requirements.
• Coordinate with airline handling agents, ground staff, and internal teams to ensure smooth movement of inbound and outbound air cargo.
• Monitor flight schedules, delays, and capacity availability to optimize load planning and ensure timely uplift of consignments.
• Documentation & Compliance
• Ensure 100% accuracy and timely completion of operational documents including delivery records, pick-up manifests, inspection reports, and shipment logs.
• Audit and verify customer documents such as customs paperwork, commercial invoices, and regulatory declarations.
• Maintain compliance with DGCA, customs, and local/state regulations related to air cargo handling, safety, and hazardous materials.
• Operational Efficiency
• Plan and prioritize daily operational tasks to meet TAT, service levels, and performance KPIs.
• Coordinate with the pickup/delivery teams to ensure shipments are moved in the correct flow and timelines are met.
• Manage inventory accuracy through regular stock audits, reconciliations, and system updates.
• Utilize operational tools and scanning systems for accurate data recording, tracking, and reporting.
• Safety, Security & Quality
• Conduct pre- and post-operation checks to ensure safety compliance for cargo, equipment, and workplace.
• Ensure adherence to all safety, security, and quality standards during cargo handling and movement.
• Maintain secure handling of shipments and proactively identify and mitigate operational risks.
• Customer & Stakeholder Management
• Address customer queries, shipment issues, and documentation clarifications promptly and professionally.
• Escalate concerns to the relevant teams when required and ensure resolutions within defined timelines.
• Identify opportunities to improve customer experience, enhance operational flow, and support revenue generation through value-added services.
• Team Contribution & Productivity
• Support cross-functional teams to achieve operational goals and service commitments.
• Take initiative in identifying process gaps and contributing to continuous improvement activities.
• Ensure 100% achievement of KPIs related to TAT, accuracy, service quality, and safety standards.
  

Qualifications & Competencies

• Any Graduate / Post-Graduate
• Experience in managing warehouse with at least 5-8 years experience.
• Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information, Equipment Maintenance, Judgment
• Should be a team player and proactive