Senior ERP Specialist - Remote/ India

Role & responsibilities

• Providing Technical Support for HRMS, SCM & Financials business users as and when required.
• Participate in the evaluation of ERP and collaboration systems performance in order to ensure continuing relevance of enterprise solutions provided.
• Monitor the performance of installed ERP and collaboration systems to ensure efficient workflow of Customer operations.
• Participate & help technical team in the deployment of patches and upgrades to ERP and collaboration systems.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, ERP and Collaboration Systems.
• Support Finance users in budget upload & smooth & timely month end/year end closing.
• Analysis and Development of the Ad hoc queries required by business users.
• Identifies operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; completing troubleshooting procedures.
• Develops operational solutions by defining, studying and screening alternative solutions; determining impact on total system.
• Anticipates operational problems by studying operating targets, modes of operation, unit limitations; monitoring unit performance.
• Improves operational quality results by studying, evaluating, and recommending process re-design; implementing changes; contributing information and opinion to unit design and modification teams.
• Maintains safe and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.
• Provides operational management information by collecting, analyzing, and summarizing operating and engineering data and trends.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Preferred candidate profile

• First degree or equivalent in a relevant discipline.
• Minimum of six (6) years relevant work experience.
• Strong Computer knowledge and UNIX, Linux use for administration and shell scripting.
• Strong knowledge Oracle EBS and Database.
• Good knowledge in IP Network, TCP/IP protocol and related troubleshooting tools etc.
• Good Troubleshooting skills.
• Independent problem solver, self-driven and possess great tact
• Pleasant personality, excellent communications and presentation skills
• Enjoys new challenges and interest in technologies and services
• Good command of spoken and written English
• Ability to work under pressure and flexible, willing extend working hours to exceptionally complete projects
• Ability to work in a team, professionally and personally with different reporting schemes

Proficiency in Arabic, French, and English