Senior Enterprise TSE - SaaS

Infoblox

2 - 7 years

9 - 13 Lacs

greater noida thiruvananthapuram

Posted:1 week ago| Platform:

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Skills Required

network administration networking protocols linux saas analytical dns customer service microsoft technical support dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide remote technical support for Infoblox customers and partners
Take ownership of customer issues and see problems through to resolution
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
Provide prompt and accurate feedback to customers
Write knowledge-based tech notes and articles
Recommend new and existing solutions, which involves enhancing applications and systems functionality, features, and defect repairs
Use your intuition and innovation to provide solutions and workarounds for customers
Install and configure Infoblox products and third-party software for support lab testing purposes
Create knowledge base article, troubleshooting guides, playbooks, whitepapers, and technical training
Collaborate with Engineering to fix product bugs and make product enhancements
Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities

Be Prepared What You Bring

18+ months remote technical support, systems administration, and network administration background desirable
Solid knowledge in TCP/IP and networking protocols
Solid knowledge in DNS, DHCP, and other product-related protocols and technology
Excellent verbal and written communication skills
Understanding of one or more operating systems (Microsoft/Linux) is desirable
Working knowledge of L2, L3 devices
Strong customer service skills
Outstanding analytical and organizational ability
Ability to multitask in a high-pressure, fast-paced, fast-growth environment
Bachelor s degree or relevant experience is required

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