Senior Engineer - Solution Support

Appviewx

4 - 9 years

20 - 25 Lacs

coimbatore

Posted:1 hour ago| Platform:

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Skills Required

business communication automation linux healthcare wellness windows management ccna rhce python

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will design and implement AppViewX Platform to Solve the toughest automation problems the customer is trying to solve
You will be the final point of escalation for the customer.
You will use your deep technical experience and critical thinking skills to solve issues or provide a workaround for the customer and create a follow on ticket if required
You will capture and create new content - L2 Engineers are responsible for creating and improving content for the benefit of all support. Your influence and expertise will be felt throughout the organization as you solve the same (Documentation)
You will migrate the customer to the latest code of AppViewX and make this migration very smooth
You will make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; and are able to prioritize instantly to prevent missed deadlines
You will act on the ability to generate required reports from the system as well as read and utilize information, if deemed necessary
You will provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements, if deemed necessary
You are open to work in a 24*7 environment

What do we require

Excellent Business communication skills & soft skills to handle international customers effectively.
Certified in
Kubernetes
, Networking & Systems Certifications such as RHCE,
Linux
+, Network+ or CCNA, any Security certifications are an added positive.
You are a voracious learner and have the desire and ability to become a deep expert in hundreds of use cases across multiple products.
You take charge and understand that all the expertise in the world is useless if you can t own finding the solution and conveying the exact solution to the customer.
You have hands-on experience in Linux and Windows Server operating systems.
You have hands-on and understanding of Networking, Security, Certificate Management (PKI) platforms.
You have excellent experience in management, deployments and hotfix patching of applications.
You possess the ability to troubleshoot and decode problems based on previous experience.
You possess the knowledge of Python or any scripting language as an advantage.
You are passionate about learning new products/technologies continuously at a technical and troubleshooting level.

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