Senior Engineer- IP

Ericsson

6 - 14 years

11 - 12 Lacs

noida

Posted:-1 days ago| Platform:

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Skills Required

telecom 3g fault management vpn lan problem management vlan cisco mpls ospf

Work Mode

Work from Office

Job Type

Full Time

Job Description

Actively Supervising of ITSM Ticket queues to maintain MTTR.
Analytical skills like logical thinking, Problem solving handling assignments are mandatory.
Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
First point of contact for support of any alarm/event/KPI related issues.
Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
Ensure timely restoration of Services maintain MTTR for good customer experience high Service availability to maintain Service Level Agreement (SLA).
Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
Node health checks and backups trouble-shoot the deviation identified.
Sharing details for MIR CSR to respective teams.
End to End Network Understanding.
3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling.

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