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Jobs in nagpur
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Tractors and Farm Equipment (TAFE)
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Senior Engineer-Customer Support

Senior Engineer-Customer Support

Tractors and Farm Equipment (TAFE)

5 - 8 years

|

5 - 8 Lacs

Posted:2 days ago| Platform:

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Skills Required

customer service after sales service service engineering customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

To ensure an efficient complaint resolution system through trend analysis, identifying gaps. Address the identified gaps through continuous training programs.
To monitor the product feedback & ensure the performance of new products by providing necessary technical support.
To conduct dealership audits and take the necessary actions to ensure systems and process are in line with organizational standards.
Achieve revenue growth and profitability at dealer points through initiatives.
To track and monitor the competitor & OEM products, reach and performance and report timely.
CSI score enhancement

Preferred candidate profile

An Engineering graduate with 4-7 years in the Auto / Tractor industry. Should have been in after sales function
Good communication skills, proven ability to build relationships and work with multiple stakeholders
Position Reporting to: Regional Manager - Customer Support.

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