Senior Engineer Consultant-Systems Operations

Job Description

What youll be doing... This position exists to drive sales plans that support gross adds as well as revenue growth; and is a liaison between Business Sales, Sales Operations, and Marketing Organizations supporting daily processes, policies, and procedures for wireless systems within the Verizon Business Group. This role is key for technical troubleshooting and problem-solving with internal teams, business, and vendor partners. Owns all escalated incidents from the triage teams through resolution for their respective business groups. Applies agnostic techniques to identify problems, investigate causes, contact vendors, apply appropriate solutions, and fully own incidents to completion. In addition to being responsible for managing a team that owns the EzTracker system, processes, and policies that are utilized by the sales and support teams selling wireless business products and services. You will also partner with senior and executive leadership across multiple channels and segments to provide strategy and program leadership to support wireless business sales operations. Also partnering with Tech Ops, GTS, Field Ops, Marketing, L&D / Training, & EUS to develop, implement, & communicate innovative solutions. While also providing trends and insights on operational effectiveness to simplify operations and efficiencies that will create a better customer and employee experience. This position will also require strong skills in analytics, communication, problem-solving, and systems; along with the ability to work in a very dynamic environment End-User Support, Troubleshooting, Trouble Ticket Management, Testing, Prioritization, Tracking, and Resolution for MyBiz/B360, EzTracker, and Business Device Trade-In. Responsible for the leadership of a work group and/or development of broad programs or projects in support of organizational or national strategies; communicates & translates functional/operational goals into team goals; effectively manages the implementation of policies & procedures. Ability to manage, develop, execute, and report out project plans to support new launches or changes to our business with a proven record for managing multiple simultaneous projects on time and budget. Identifying opportunities to automate processes, and communicate upcoming systems enhancements to the sales teams & solicit feedback. Ability to prioritize tasks with the ultimate goal of ensuring focus on the most impactful items. What were looking for... Someone who is passionate with providing front-line systems support, training, and development to the sales teams that are selling wireless business products and services. A leader of a work group and/or development of broad programs or projects in support of organizational or area strategies; communicates & translates functional/operational goals into team goals; manages the implementation of policies & procedures. Receives broad guidance & is accountable for project or program results. Exercises considerable judgment in developing methods, techniques & evaluation criteria for obtaining results. Work is accomplished without considerable direction. Delegates work to lower-band team members. Youll need to have: Bachelor's Degree or relevant work experience. Seven or more years of experience in business operations, business support, or management roles. Experience working in or extensively supporting a sales-oriented work environment. Strong interpersonal and project management skills. In-depth knowledge of VzW Sales Systems, business processes, and product/service offerings. Strong proficiency using MS Office/Google Suite (e.g. - Excel, Access, Word, PowerPoint). Some or All knowledge of MyBiz, B360 Platform (Ordering, Account Inquiry, POC Portal, EzTracker, and Quoting) , AYS, JIRA, and other various systems utilized by the wireless business sales teams. Even better if you have: Broad industry knowledge of business operations. Ability to multi-task and flex with changing business needs. Ability to conduct meetings, evaluate issues, provide solutions, and drive aggressive timelines. Ability to facilitate trainings to present/transmit information in a professional, succinct manner. Strong knowledge of product/project planning and analysis concepts, methodologies, tools, standards and procedures. Ability to effectively balance job challenges. Strong verbal and written communication and presentation skills.