Senior Delivery Assurance Associate

The Senior Delivery Assurance Associate will serve as a key member of our Delivery Assurance Group, responsible for instantiating delivery assurance with experts who actively partner with delivery teams to bring innovation and ensure consistent adoption of technology delivery best practices across ZS. The role involves working closely with various stakeholders, to oversee and enhance delivery performance across projects. The candidate will drive operational excellence, ensure compliance with quality standards, and foster continuous improvement through collaboration and innovation. The candidate will also assist in the management of DAG assets and contribute to various delivery assurance related initiatives and special projects.

What You'll Do:

• Work closely with delivery teams to embed best practices in delivery excellence, ensuring successful outcomes for aligned programs
• Track and report operational KPIs to support data-driven decision-making. Monitor delivery performance metrics and escalate issues to ensure timely resolution
• Collaborate with cross-functional teams to drive continuous improvement in delivery practices.
• Conduct process reviews and identify inefficiencies, recommending actionable improvements.
• Assist in designing and implementing process improvement initiatives using Lean, Six Sigma, or Agile methodologies.
• Identify operational bottlenecks and support initiatives to enhance efficiency and effectiveness.
• Participate in change management initiatives by supporting communication, training, and stakeholder engagement activities.
• Help assess the impact of changes and gather feedback to refine implementation strategies.
• Promote adoption of new tools, processes, and systems across teams.
• Perform periodic project audits / reviews for the project delivery process based on CMMI (Capability Maturity Model Integration) process areas and report non compliances, best practices followed
• Assist in Delivery Risk governance and work closely with QRM Leads ensuring effective risk management and mitigation throughout lifecycle of projects
• Conduct trainings on Delivery Excellence focus areas, QMS process assets and awareness on best practices
• Maintain and ensure project process maturity (CMMI Level 3) adherence for ensuring Capability Maturity Model Integration (CMMI) v3.0 Development & Services appraisal and accreditation process
• Showcase expertise on Software Quality Management framework such as ISO9001, CMMI Development, CMMI Services and focus on performance and continuous improvement at project as well as organization level
• Enhance Delivery and Operations maturity through close engagement and planned intervention across all project phases
• Definition and regular enhancement of enterprise level Quality Management System aka Enterprise Delivery Framework (EDF) supporting Development (Waterfall, Agile) as well as Operations projects (Services delivery methodology.

What You'll Bring:

• Bachelor's degree in IT or relevant field with a strong academic record.
• A minimum of 5 years of experience in Delivery Assurance and Quality Management
• Knowledge and experience in Software Quality Management & Software Quality Standards
• Through understanding and implementation experience of CMMi 3.0 framework for Dev & Services
• Proficiency in MS Office, including Word, Excel, and PowerPoint.
• Experience with Project management tools (e.g., Atlassian JIRA, Confluence, MS project ) and Quality Assurance tools
• CMMI implementation experience (Maturity level 3 at minimum/ High maturity implementation experience preferred )
• Familiarity with Pharma compliance and regulations - CFR Part 11/GXP
• Strong communication skills, both written and verbal, for reporting and interacting with stakeholders.
• Ability to work independently and as part of a team
• Willingness to adapt to evolving industry standards and technologies
• Ability to manage a wide variety of tasks and meet deadlines, and reliability/dependability
• Proven ability to work creatively and analytically in a problem-solving environment