Senior Data Analyst

Role & responsibilities

Role Overview:

Join our Customer Experience Analytics team as a Senior Analyst, driving data-driven decisions to

improve customer satisfaction. You will analyze diverse datasets, develop actionable insights, and

present findings to senior leaders to enhance key metrics and decision-making processes.

Key Responsibilities

Data Analysis & Insights

• Analyze and transform large datasets to identify actionable insights into customer experience

touchpoints.

• Use statistical techniques and tools to improve success metrics and answer business questions.

Reporting & Visualization

• Create dashboards, reports, and visualizations to communicate analytical findings effectively.
• Present insights to senior leaders using data storytelling and actionable recommendations.

Consultation & Collaboration

• Recommend process improvements for data relevance, usability, and timeliness.
• Collaborate with cross-functional teams to implement analytics solutions.

Required Skills & Qualifications

Education & Experience

• Bachelors degree in Computer Science, Engineering, or a quantitative field; Masters preferred.
• 48 years of experience in analytics, statistics, or informatics.

Technical Skills

• Proficiency in SQL, Python, and data visualization tools (e.g., Power BI).
• Experience with Databricks and handling large datasets.
• Bonus: Familiarity with Azure Analysis Services, NLP, or machine learning techniques.

Behavioral Skills

• Strong analytical mindset with excellent problem-solving and storytelling abilities.
• Effective communicator with a focus on actionable insights and collaboration.