Senior Customer Support Engineer

As a Senior Customer Support Engineer at Thermo Fisher Scientific Inc. in Ahmedabad, your role includes supporting Chromeleon Client-Server Installations, troubleshooting, and onsite customer visits across the region. You will have the opportunity to work in a world-class organization. **Key Responsibilities:** - Deploy Chromeleon CDS software on various client-server network architectures. - Possess expertise in Windows domain, Server OS, Networking, DHCP, DNS, Cloud environment, Virtual servers, SQL, Oracle, etc. - Diagnose and troubleshoot software and network issues to minimize downtime. - Understand Pharma Customer compliance and regulatory audits (USFDA, EDQM, ANVISA, EU). - Familiarity with Chromatography instruments like HPLCs, GCs, MS, and their industry applications. - Manage customer KPIs, handle customer escalations, and conduct Review Meetings. - Collaborate with cross-functional teams to implement maintenance solutions effectively. - Determine efficient methods to complete assigned tasks. - Be prepared for short notice travel, including overnight stays in different cities or states. **Qualifications Required:** - Bachelor of Engineering (Information Technology / E&TC / CS / Instrumentation / Bio-tech or other relevant fields), BCA, MCA, or equivalent experience. - Minimum 5 years of hands-on experience with Chromeleon CDS or other CDS applications. Thermo Fisher Scientific Inc., a global leader in serving science with a mission to make the world healthier, cleaner, and safer, offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. The company provides employment opportunities with innovative prospects and a culture that values integrity, intensity, involvement, and innovation. Thermo Fisher Scientific is committed to fostering a diverse work environment that respects individuals from all backgrounds. Apply today at http://jobs.thermofisher.com.,