Senior Customer Support Engineer - Process Automation

Siemens

1 - 4 years

5 - 9 Lacs

Bengaluru Karnataka India

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

Customer Support Escalations and Support troubleshooting Customer Problem Statements

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for Customer Support Engineer !

You'll make a difference by:

Responsible for reproducing, troubleshooting Customer Problem Statements on SIMATIC DCS systems (PCS 7 & PCS neo)
The work involves Handling Escalations and Support on SIMATIC DCS systems (PCS 7 & PCS neo)
Set up the test environments in Lab for different types of Customer Problem Statements, which involves configuration of the products under test.
In Addition, responsible for usage of diagnostic tools and related applications for troubleshooting.
Responsible for writing bug reports and verifying them after fixes.
Involves in interacting with Business Partners and Customers for technical clarifications.
Involves Technical content preparation for trainings, Online Workshops, Virtual Class-room trainings.
Conduct training sessions for our products as needed.
Your unique perspectives and contributions will be vital in achieving our organization's goals and vision.

You'd describe yourself as:

Graduate BE - Electrical, Electronics & Communications or Instrumentation Engineering with 5 to 10 years of total experience in Industrial Automation.
Worked on PCS7 & PCS neo
Worked on Redundant PLCs / Failsafe configurations.
Worked on SCADA HMI (in-depth knowledge)
Hands on working exp on continuous and sequential control logics.
Hands on working exp on field devices.
Knowledge of communication interfaces like MPI, Profibus, Profinet, Ethernet, TCP/IP.
Knowledge on Product Testing
Commissioning experience of process plants (Batch applications) is additional advantage.

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