This is a full-time on-site role for a Senior Customer Service Executive, located in Bhiwandi. The Senior Customer Service Executive will be responsible for managing customer support operations, ensuring customer satisfaction, and overseeing the customer service team. Daily tasks include handling customer inquiries, resolving issues, maintaining customer service standards, and implementing strategies to improve the overall customer experience.

Qualifications

Strong interpersonal skills and ability to communicate effectively
Experience in customer satisfaction and customer service management
Proficiency in customer support and service operations
Proven ability to manage and lead a customer service team
Excellent time management and organizational skills
A problem-solving mindset and ability to handle challenging situations
Experience with customer service software and tools is a plus
Bachelor's degree in Business Administration, Management, or related field is preferred

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Senior Customer Service Executive