Senior Customer Service Engineer

Roles and Responsibilities

• Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems.
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
• Business growth: Assists in the growth and direction of business in his/her geographic area.
• Productivity: Responsible for Warranty and PMS contract cost control.
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Installation: Plays a leading role in complex and multifunctional rooms
• Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
• Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.

Required Qualifications

• Bachelor's degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 5+ years of experience in servicing medical imaging equipment's like MR, CT, NM, PET, CATH etc.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

Desired Skills

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
• Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.
• Sought by others for guidance and advice. Proficiency in English.
• Ability to work independently with minimum direction.
• High work standards and quality.
• Initiative and motivation. Plans and organizes work effectively.
• Excellent communications, listening and interpersonal skills.
• Strong Customer skills: deals tactfully and effectively with differences of opinion, influences rather than directs.

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Additional Information