Senior Customer Experience and Engagement Analyst

Mastercard

3 - 7 years

12 - 17 Lacs

pune

Posted:1 month ago| Platform:

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Skills Required

customer experience restful restful apis apis digital payments sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with the Brighterion services
Role- Drive additional adoption of Brighterion services through MPGS- Manage new potential customers/relationships- Upsell additional services and opportunities to existing MPGS/Brighterion customers- Participates in customer implementation and status meetings- Ensure continued satisfaction of existing customers- Coordinate between Brighterion Implementation, Brighterion Product, and MPGS internal teams

All About You

Essential Knowledge, Skills, and Experience:-
Bachelors in Computer Science or related field- Experience working in payments- Experience working with RESTful APIs
Experience with scripting- Experience with SQL
Experience working with fraud and/or fraud solutions- Good communication skills- Must be detail oriented and have the ability to document all tasks
Ability to meet multiple deadlines in a dynamic work environment- Experience interacting with customers and asking effective, forward thinking questions

Desired Knowledge, Skills, and Experience:

General understanding of technical deployments and fraud software
Ability to support customers in their local dialect

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