Senior Content Strategist

Role & responsibilities

• Draft, edit, and maintain top-notch API documentation and developer guides.
• Collaborate with our engineering and product teams to extract key functionalities for documentation.
• Ensure all developer documents are up to date with the latest software releases.
• Incorporate code samples, diagrams, and multimedia elements for enhanced clarity.
• Obtain feedback from internal and external developer communities to refine documentation processes.
• Help reduce the contact volume by helping customers self-serve their information needs.
• Collaborate with cross-functional teams to ensure clarity, accuracy, and consistency across all documentation.
• Stay updated with product changes to ensure all documentation is current.
• Curate content and develop strategies to provide a unified experience to users.

Preferred candidate profile

• Minimum four to five years of solid experience as a Technical Writer, specifically focused on developer documentation or API writing.
• Strong ability to articulate technical specifications and code in an understandable manner.
• Profound command over English, both written and spoken.
• Acquaintance with popular developer tools and documentation platforms.
• Strong analytical skills with the ability to plan, prioritize, and respond to changes quickly based on documented results and metrics.