Senior Consultant, Employee Relations

About Agoda: Agoda is an online travel booking platform that offers accommodations, flights, and more to travelers worldwide. With a global network of 4.7M hotels and holiday properties, as well as flights and activities, Agoda, based in Asia and part of Booking Holdings, prides itself on a diverse workforce of 7,100+ employees from 95+ nationalities across 27 markets. The company fosters an environment rich in diversity, creativity, and collaboration, driven by a culture of experimentation and ownership to enhance the customer experience of exploring the world. Purpose: Bridging the World Through Travel Agoda believes in the power of travel to allow people to enjoy, learn, and experience the amazing world we live in. By bringing individuals and cultures closer together, travel fosters empathy, understanding, and happiness. Team Overview: The People Team at Agoda is dedicated to seeking out the most talented individuals globally and providing them with an open, collaborative work environment. Prioritizing skill and potential, the team has built a diverse and skilled workforce through equal opportunity and diversity initiatives. The People Team at Agoda supports employees through assisted onboarding programs, learning opportunities, and various assistance means, ensuring individual growth and well-being. The team is committed to making a positive impact in the lives of employees at Agoda through ambitious changes and benefits that promote strength, health, and happiness. The Opportunity: Agoda is seeking a Senior Consultant, Employee Relations to join the Global Employee Relations Team. This role involves working closely with key stakeholders to support employees in challenging situations, identify trends, and adjust people management practices. The role focuses on guiding managers in adhering to company policies, local laws, and regulations, coaching them on addressing employee performance issues, and conducting impartial investigations into grievances. Key Responsibilities: - Act as a specialist on Employee Relations matters, guiding managers in compliance with policies and regulations - Coach and support managers in addressing performance issues and misconduct, leveraging data-driven insights - Ensure accurate execution and documentation of disciplinary actions and terminations - Lead investigations into grievances and identify trends to inform procedural improvements - Analyze performance data to develop recommendations for policy enhancements and more effective management practices - Spearhead improvements in performance management systems and offboarding processes Requirements for Success: - Bachelor's Degree in Human Resources, Law, or related field - 7 to 10 years of experience in Employee Relations or HR Business Partnering roles - Extensive knowledge of employment laws and regulations - Strong analytical, communication, and interpersonal skills - Ability to handle ambiguity, change, and sensitive information with discretion - Proficiency in using data and analytics to inform decision-making - Fluency in English with strong communication skills Preferred Qualifications: - Curiosity, attention to detail, sense of ownership, and reliability - Multicultural or international experience - Demonstrated leadership qualities and desire for managerial responsibilities Agoda is an Equal Opportunity Employer. Third party resumes are not accepted, and unsolicited resumes will not incur any fees. Your application will be kept on file for future vacancies, and you can request removal of your details at any time. For more information, please refer to our privacy policy.,