Senior Collections Agent

Company Description

KNOWVISORY GLOBAL, we are a young team of Finance & Accounting professionals with a mission to enhance the success ratio of start-ups and reduce operation costs for small- and medium-sized enterprises. By partnering with KnowVisory, you get an accountant, a financial advisor, a compliance advisor, and more importantly, a friend who understands the challenges faced by start-ups & SMEs and has solutions for many of them. Our aim is to guide new ventures and SMEs in the right direction by providing Finance, Accounting, and Compliance solutions so that businesses can focus on creating value for their stakeholders while being more productive and efficient.

Position Summary:

Primarily responsible for following-up on outstanding debts so that the organization's losses are kept to a minimum and arrears are economically collected.

Key Job Responsibilities:

• Identify and collect overdue accounts to minimize outstanding receivables
• May handle and schedule recovery process of lease equipment due to delinquency, abandonment or termination of services
• Conduct daily inbound calls, outbound calls, and written correspondence
• Take ownership in assisting, researching, and resolving customer issues
• Negotiate payment arrangements with customers, including process payments and credits for resolution
• Enter all actions, comments and payment arrangements on accounts
• Demonstrate effective skip tracing techniques by locating consumer contact information.
• Provide thorough, efficient, and accurate account updates
• Maintain knowledge of functional area and company policies and procedures
• Provide feedback to management concerning possible problems or areas of improvement.
• Other duties as assigned

Required Education & Experience:

Prefer a minimum of 3-5 years of collections or customer service experience.Similar related experience and or training is acceptable or an equivalent combination of education and experience

Required Knowledge, Skills, and Abilities:

• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and Regulations relating to job duties
• Ability to read, analyze, and interpret general business periodicals, technical procedures, financial reports and legal documents
• Excellent interpersonal, written, and oral communication skills.
• Ability to prioritize, organize, and work in a multi-tasked environment independently
• Ability to effectively and professionally present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to work with a variety of mathematical concepts
• Good Microsoft Office skills