Senior Client Success Analyst

As a User Support Analyst at VMock, your role will involve working closely with account managers to understand client expectations on user issues. You will drive user satisfaction and experience by addressing product-related queries and requests, supporting the core team with presentations and data reports being shared with the clients. Your responsibilities will also include forecasting and tracking key account metrics to derive important customer insights, ensuring that dashboards are up to date and accurate on an ongoing basis, and collaborating with the core team to enhance end user experience and process efficiency by sharing insights obtained through data analysis and observation. Your qualifications for this role include having an undergraduate degree in management studies, commerce, or arts from the University of Delhi. You will be required to work from 12pm to 9pm IST to cater to US clients. Additionally, you should possess strong analytical skills to work with large amounts of data, deep data mugging ability to prepare data for machine learning algorithms, exceptional written and verbal communication skills to drive content development and interact with a high-end audience, business acumen coupled with a strong understanding of business concepts, proficiency in word processing, spreadsheets (Excel), and PowerPoint, and the ability to work with limited supervision within a team with a high level of individual initiative. About the Company: VMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading business schools and universities" students & alumni and their career centers use our products to accelerate their career goals. Our team consists of some of the best engineers, data scientists, and product owners who not only have an exceptional background but also a shared passion for helping others in their careers. We pride ourselves on innovation and our team members have a die-hard passion for solving complex problems while maintaining a collaborative team environment that is focused on the growth of every team member. Our fast-paced culture is a great fit for anyone looking to make a mark through their work to create impact globally while working with high-caliber team members. Please note that the job location has offices in Gurugram and Chicago.,