Senior Client Success Analyst

The responsibilities for this position include working closely with account managers to understand client expectations on user issues, driving user satisfaction and experience by addressing product-related queries and requests, supporting the core team with the presentations and data reports being shared with the clients, forecasting and tracking key account metrics to derive important customer insights, ensuring dashboards are up to date and accurate on an ongoing basis, and working with the core team to enhance end user experience and process efficiency by sharing insights obtained through data analysis and observation. The requirements for this role include having an undergraduate degree in management studies / commerce / arts from the University of Delhi, being available to work with US clients from 12pm to 9pm IST, possessing strong analytical skills to work with large amounts of data and prepare data for machine learning algorithms, having exceptional written and verbal communication skills to drive content development and interact with a high-end audience, demonstrating business acumen coupled with a strong understanding of business concepts, proficiency in word processing, spreadsheets (Excel) and PowerPoint, and the ability to work with limited supervision within a team with a high level of individual initiative. About the Company: VMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading business schools and universities" students & alumni and their career centres use our products to accelerate their career goals. Our team consists of some of the best engineers, data scientists, and product owners who not only have an exceptional background but also a shared passion for helping others in their careers. We pride ourselves in innovation and our team members have a die-hard passion for solving complex problems while maintaining a collaborative team environment that is focused on the growth of every team member. Our fast-paced culture is a great fit for anyone looking to make a mark through their work to create impact globally while working with high caliber team members. Location: Gurugram and Chicago.,