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Senior Centre Manager - Microfinance

Senior Centre Manager - Microfinance

Bajaj Finance

1 - 2 years

4 - 8 Lacs

mathura

Posted:1 month ago| Platform:

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Skills Required

monitoring management audit compliance sourcing verification data business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Centre Manager - Microfinance
Job Purpose
Responsible for conducting village surveys, acquiring new customers, conducting CGT, house verification and income assessment, ensuring quality sourcing, and ensuring collections and recoveries are done as per the group/centre meeting schedule. Maintain healthy customer relationships on the ground in the designated location. Duties and Responsibilities

Conduct village surveys and prospecting in selected villages; explain BFL MFI JLG product offerings to attendees of the prospecting briefing.

Source new customers in the allocated locations, form JLG groups, and promote financial literacy among potential borrowers.

Collect all information needed for sourcing, perform data entry/upload and/or validate documents on LOS, and follow the entire sourcing process as defined in the SOP.

Coordinate with the Branch Manager for required approvals and with the Credit Operations Officer at the branch for disbursements as per the process.

Plan center meetings for customers and notify them in advance of the schedule; ensure 100% participation of borrowers in the center meetings.

Resolve customer queries and promote top-ups/cross-sell as defined for the branch. Manage a portfolio of 450–500 customers.

Ensure collections from customers as per scheduled center meeting days; ensure 100% deposition of recoveries at defined points of disposition as per SOP.

Carry out end-use monitoring of loans as per the process.

Maintain healthy and cordial relationships with all potential and existing borrowers; ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.

Create a daily report of planned and executed tasks and submit it to the Branch Manager.

Ensure recovery disposition reconciliation is done with the Credit and Operations Officer as per schedule.

Ensure execution of critical parameters like lead-to-login as per matrix.

Maintain centre meeting discipline, and follow SOPs and code of conduct.

Major Challenges

Quality sourcing and achieving targets as defined.

Ensuring regular collections and maintaining customers in the current bucket, regularizing and normalizing delinquent customers.

Compliance on all business parameters, and achieving zero audit findings on the sourced customer segment/portfolio.

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Senior Centre Manager - Microfinance