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Senior Centre Manager - Microfinance

Senior Centre Manager - Microfinance

Bajaj Finance

1 - 2 years

4 - 8 Lacs

lohardaga india

Posted:3 days ago| Platform:

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Skills Required

sourcing audit compliance verification business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Centre Manager - Microfinance
Job Purpose
Responsible for conducting village surveys, acquiring new customers, performing CGT, house verification, and income assessment. Ensure quality sourcing, timely collections and recoveries as per group/centre meeting schedules. Maintain healthy customer relationships at the ground level in the assigned location. Duties and Responsibilities

Conduct village surveys and prospecting in selected villages; explain BFL MFI JLG product offerings to all attendees during prospecting briefings.

Source new customers in allocated locations, form JLG groups, and promote financial literacy among potential borrowers.

Collect all necessary information for sourcing, data entry/upload, and/or validate documents on LOS; follow the entire sourcing process as defined in SOP.

Coordinate with Branch Manager for required approvals and with Credit Operations Officer at the branch for disbursements as per process.

Plan center meetings for customers, notify them in advance, and ensure 100% participation of borrowers. Resolve customer queries and promote top-ups/cross-selling as defined for the branch. Manage a portfolio of 450–500 customers.

Ensure collections are done from customers as per scheduled center meeting days and that 100% of recoveries are deposited at designated points as per SOP.

Carry out end use monitoring of loans as per the process.

Maintain healthy and cordial relationships with all potential and existing borrowers; ensure 100% compliance and good conduct with all SOPs and practices as defined in the branch operating model.

Create a daily report of planned and executed tasks and submit it to the Branch Manager.

Ensure recovery disposition reconciliation is done with Credit and Operations Officer as per schedule.

Ensure critical parameters like lead-to-login are executed as per matrix.

Maintain center meeting discipline, follow SOPs, and adhere to the code of conduct.

Major Challenges

Quality sourcing and achieving targets as defined.

Regular collections and maintaining customers in the current bucket; regularizing and normalizing delinquent customers.

Compliance on all business parameters; zero audit findings on sourced customer segment/portfolio.

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Senior Centre Manager - Microfinance