Job
Description
As a Fortune 500 global water solutions company, Xylem is dedicated to advancing sustainable impact and empowering individuals who contribute to water management daily. With 23,000 employees in over 150 countries, Xylem is a leading water technology company at the forefront of addressing critical water challenges. Join our team and be part of exceeding customer expectations through innovative and sustainable solutions. **Role Overview:** In this role, you will be responsible for providing senior customer support to U.S customers and performing senior technical troubleshooting. Your role will involve handling issues within 1 hour to Same Business Day priority, likely receiving or making 3-5 calls per shift, and working on a 24/7 rotational shift basis with a shift change every 2 months. You must possess excellent English communication skills, customer service skills, mailbox monitoring and handling skills, and be self-motivated to achieve high output results. Additionally, you will need strong communication skills for interactions with colleagues, customers, and external third parties, and should be detail-oriented with a positive attitude. **Key Responsibilities:** - Completion of B.E Degree in IT/Computer Science stream - Senior Customer Support (U.S Customers) / Senior Technical Troubleshooting - Experience with any CRM (Service Now, MS Dynamics, BMC Remedy) - Knowledge of SAP Basics (nice to have) - Familiarity with Batch Monitoring/Application Monitoring (nice to have) - Handling issues within 1 hour to Same Business Day priority **Qualifications Required:** - Excellent English communication skills - Customer service skills - Ability to work on a 24/7 rotational shift basis - Self-motivated and capable of working independently - Strong communication skills via phone and email - Detail-oriented with a positive attitude - Technical Help Desk troubleshooting experience (Preferred: 3-5 years of continuous work experience) - Global Customer Service Agent experience (Preferred) Join Xylem's global team to contribute to innovative technology solutions that transform water usage, conservation, and re-use. Our products impact various sectors with a commitment to providing smart metering, network technologies, and advanced analytics for utilities. Partner with us to create a world where water challenges are met with ingenuity and dedication, fostering inclusion, belonging, and driving innovation globally. As a Fortune 500 global water solutions company, Xylem is dedicated to advancing sustainable impact and empowering individuals who contribute to water management daily. With 23,000 employees in over 150 countries, Xylem is a leading water technology company at the forefront of addressing critical water challenges. Join our team and be part of exceeding customer expectations through innovative and sustainable solutions. **Role Overview:** In this role, you will be responsible for providing senior customer support to U.S customers and performing senior technical troubleshooting. Your role will involve handling issues within 1 hour to Same Business Day priority, likely receiving or making 3-5 calls per shift, and working on a 24/7 rotational shift basis with a shift change every 2 months. You must possess excellent English communication skills, customer service skills, mailbox monitoring and handling skills, and be self-motivated to achieve high output results. Additionally, you will need strong communication skills for interactions with colleagues, customers, and external third parties, and should be detail-oriented with a positive attitude. **Key Responsibilities:** - Completion of B.E Degree in IT/Computer Science stream - Senior Customer Support (U.S Customers) / Senior Technical Troubleshooting - Experience with any CRM (Service Now, MS Dynamics, BMC Remedy) - Knowledge of SAP Basics (nice to have) - Familiarity with Batch Monitoring/Application Monitoring (nice to have) - Handling issues within 1 hour to Same Business Day priority **Qualifications Required:** - Excellent English communication skills - Customer service skills - Ability to work on a 24/7 rotational shift basis - Self-motivated and capable of working independently - Strong communication skills via phone and email - Detail-oriented with a positive attitude - Technical Help Desk troubleshooting experience (Preferred: 3-5 years of continuous work experience) - Global Customer Service Agent experience (Preferred) Join Xylem's global team to contribute to innovative technology solutions that transform water usage, conservation, and re-use. Our products impact various sectors with a commitment to providing smart metering, network technologies, and advanced analytics for utilities. Partner with us to create a world where water challenges are met with ingenuity and dedication, fostering inclusion, belonging, and driving innovation globally.
