Senior AWS Connect Developer

Senior AWS Connect Developer

The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center experience. The position demands a strong grasp of AWS infrastructure, contact flow design, and integration capabilities to deliver seamless and intelligent customer interactions.

Responsibilities & Deliverables

• AWS Service Integration

  : Develop and maintain Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions.

• Automation & Optimization

  : Build API-driven automation workflows to streamline operations and improve agent efficiency.

• IVR/CTI Customization

  : Customize IVR systems and CTI integrations to support advanced call handling and reporting features.

• System Administration

  : Manage and monitor AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance.

• Collaboration & Documentation

  : Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.

Skills & Competencies

• AWS Administration Skills

  : Skilled in designing and developing cloud-based contact center solutions using

  Amazon Connect

  .

• Technical Proficiency

  : Proficient in configuring

  contact flows

  ,

  Lambda integrations

  , and

  API-driven automation

  .

• Hands-on Experience

  : Extensive experience with

  AWS services

  (

  Lambda

  ,

  Lex

  ,

  DynamoDB

  ,

  S3

  ) and

  IVR/CTI customization

  to deliver scalable customer experience solutions.