Senior Associate - Superannuation

Key Accountabilities and main responsibilities

• Strategic Focus
• Provide superior service to funds, members and key stakeholders meeting Service and quality standards.
• Complete daily processing within required Service Standards.
• Operational Management
• Provide superior service to funds, employers and members by meeting Service and quality standards.
• Process and complete all operations administrative.
• Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business.
• Quality review work to minimise rework of tasks and maintain high quality standards.
• Ensure the quality and productivity standards are met.
• Complete all transactions across funds as required.
• Communicate effectively with internal and external stakeholders to resolve enquiries.
• Complete adjustments and investigations as appropriate and as instructed.
• Participate as a positive member of the team by co-operating with others to achieve the teams goals.
• Governance & Risk
• Comply with all company policies, our core values and procedures.
• Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business.
• To create & upkeep Business Process Manuals & Make training manuals.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

Experience

• 3-5 Years of experience in financial services industry
• Good understanding of relevant Superannuation legislation
• Sound knowledge of MS Office and other software packages
• Previous administration skills data entry / high volume type role, ideally in a financial service industry Accuracy and high attention to detail.
• Possess effective communication skills, both written and verbal
• Generate creative solutions to address problems and commit to follow through.
• Possess a sound knowledge of technical and compliance issues, understanding the relevant policies and legislation.

Personal Attributes

• Good investigation and problem-solving abilities. Ability to follow procedure documents and identify opportunities for process improvements.
• Customer focused with the ability to collaborate with others to achieve desired outcomes.
• Ability to prioritise and time manage multiple tasks to meet tight deadlines.