Senior Associate - ServiceNow Developer

Industry/Sector

Specialism

Management Level

Summary

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

Job Summary

PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms.

A career in PwC s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients.

If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so.

Responsibilities

What a Developer does

Developers are a mainstay of product teams and are expected to have prior experience using modern, agile software development practices. They will take responsibility for the design and development of applications, writing and maintaining efficient code. They will work closely with product managers and architects to determine technical effort required for product features and be able to efficiently estimate and break work down into vertical slices. Developers have a quality first mindset, ensuring they create efficient unit tests and work alongside testers to create rapid feedback loops. Although design and coding practices are a focal point of the role, developers will be expected to have Tshaped skills, being able to turn their hands to the practicalities of testing, support and deployment.

A Developer will always look for ways to improve the efficiency of engineering practices, through methods such as pair programming, continual refactoring and feature toggling Senior Developers will not be afraid to explore new ways of working for the team to increase quality, stability and cadence of delivery.

A Developer works within product teams to

• Design and develop high quality products using modern engineering practices
• Introduce techniques to ensure that high quality code can be delivered quickly and efficiently through automation and modern software engineering practices and tools, such as
  • Effective branching strategies
  • Efficient, lean test automation frameworks
  • Utilising automated code scanning tools
  • Providing quick effective quality feedback

• Ensure support items are rapidly triaged and managed
• Work with DevOps engineers and test engineers to embed practices in the team which enable consistent, predictable, fully tested deployments
• Directly lead and mentor developers and test engineers on all of the above
• Engage with stakeholders to understand user stories and determine requirements
• Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible.
• Customize and develop ServiceNow applications and support rollout of new applications and modules.
• Configure Application UIs and Workflows
• Demonstrate understanding of application modules including ITSM, HRSD, Selfservice Portal, Virtual Assistance, Integration s hub and ATF.
• Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance
• Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus
• Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets
• Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate
• Ensure that configuration is consistent across development, testing, and production environments.

Education and Experience

• 4+ years of experience working in a development role for a ServiceNow Platform.
• 2+ years of experience as a ServiceNow administrator.
• Experience in transitioning technology from locally focused to centralized technology service organization.
• Experience with ITSM, ITBM, HRSD, Integration Hub or Service Portal modules within ServiceNow
• Understanding of RESTful Web Service and APIs.
• IT and Security management best practice (ITIL, COBIT, ISO standards).
• Experience developing workflows and supporting service technology teams
• Experience in developing solutions in JavaScript and Glide

Education Level Bachelor or equivalents.

Candidate Specifications

Desired Certifications

• ITIL Foundations Certification
• ServiceNow Developer Certification(s)

A Developer needs specific technical skills.

• Strong understanding of ServiceNow essentially holding the SNow ITSM Implementer Certification
  • Best practices
  • Core table structures
  • Common SN APIs and Script Includes
  • Scoped applications and SN store applications/plugins, including application upgrades

• Good understanding of Javascript and related technologies
  • NodeZ
  • How inbound and outbound web services (specifically REST) work within ServiceNow
  • Asynchronous APIs
• Experience of
  • Dialogflow or similar NLP / Experience of developing chatbots
  • Using Git, Azure DevOps and VS Code
    

CV sifting criteria

• 3+ year of experience in IT Development

Mandatory skill sets

Platform Management

Preferred skill sets

Operations Support

ITSM

Years of experience required

4

Education qualification

Bachelors or equivalents

Education

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date