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Senior Associate, Service Desk Support

Senior Associate, Service Desk Support

RSM US in India

3 - 7 years

2 - 4 Lacs

Hyderabad

Posted:17 hours ago| Platform:

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Skills Required

service desk support software applications service delivery communication CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Senior Associate to join our team at RSM Delivery Center (India) Private Limited. The ideal candidate will have 6-9 years of experience in banking or related fields. Roles and Responsibility Provide exceptional service desk support to clients, resolving issues promptly and professionally. Collaborate with internal teams to ensure seamless delivery of services, maintaining high levels of customer satisfaction. Develop and implement process improvements to enhance efficiency and productivity. Analyze complex problems and provide innovative solutions to drive business growth. Build strong relationships with clients, understanding their needs and providing tailored support. Identify opportunities for upselling and cross-selling products and services to existing clients. Job Requirements Strong knowledge of banking operations and processes, including service desk support. Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders. Proven problem-solving skills, with the ability to analyze complex issues and develop creative solutions. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. Strong attention to detail, with a focus on delivering high-quality results and meeting deadlines. Experience working with various software applications and systems, including CRM and ticketing tools.

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RSM US in India

rsm.in

Accounting and Consulting

Bhopal

100+ Employees

506 Jobs

Key People

Rohit Kumar

Partner
Ankit Sharma

Manager
Varsha Deshmukh

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Senior Associate, Service Desk Support

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Senior Associate, Service Desk Support

Experience & Salary

Skills Required

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