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Senior Associate-Query Management

Senior Associate-Query Management

3 - 8 years

|

3 - 7 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

P2P C2C R2R process knowledge ERP Oracle Ticketing Tools Zendesk Talisma Root Cause Analysis RCA Supplier Reconciliation

Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables:

Ensure timely and accurate resolution of supplier queries related to invoicing and payments
Identify query patterns, conduct RCA, and implement permanent resolutions to reduce recurrence
Perform quality checks on resolved queries and contribute to internal control improvements
Prepare and analyse management reports to improve supplier satisfaction and process transparency

Role Responsibilities:

Manage query volumes and support load distribution across the team
Reconcile supplier accounts and flag high-risk cases with proactive insights
Recommend and document control enhancements across query management workflows
Collaborate cross-functionally to ensure end-to-end query resolution with a customer-centric approach

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