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Senior Associate, Production Services Application Support Analyst

Senior Associate, Production Services Application Support Analyst

BNY

6 - 11 years

10 - 11 Lacs

Chennai

Posted:2 hours ago| Platform:

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Skills Required

Process monitoring Change management Bloomberg Finance Disaster recovery Problem management Continuous improvement Production Associate Financial services Application Support Analyst

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Associate, Production Services Application Support Analyst

We re seeking a future team member for the role of

Senior Associate, Production Services Application Support Analyst

to join our

Insight Investment team

. This role is in

Chennai, TN - HYBRID.

In this role, you ll make an impact in the following ways:

Responsible for governance and oversight around the change management processes.
Responsible for deploying change requests via service now across the UAT and production estate, which is a technical process.
Responsible for delivering a responsive end to end change and release service to the IT product and support teams.
Record releases / rollbacks that directly or indirectly cause incidents
Attend and arrange daily change management meetings.
Liaise with relevant product teams to prioritise and schedule release tasks - more around regulatory or high-ticket items firm wide.
Provide support around the US working hours in carrying out ad-hoc emergency changes.
Document new release procedures / standards released to change management within our knowledge base.
Strive to devise and develop solutions to automate the release procedures.
Respond to user queries and issues in a prompt and professional manner.
Incident & Problem management - help shape and define the process, monitoring of key metrics / KPI s.

To be successful in this role, we re seeking the following:

6+ years of expertise into Change Management
Bachelors degree or equivalent
Experience - Familiarity of technology ITIL processes such as change, release, incident, problem management processes and BCP / disaster recovery.
Communication - confident in managing multiple stakeholder relationships as this role will branch out to multiple areas within technology / business functions
Organization - self-starter, able to manage multiple tasks confidently and prioritize accordingly
Co-ordination - managing activities that involve co-ordination across multiple teams, users and dependency changes or high-profile changes.
Problem solving - investigate problems proactively and utilise wider support networks to resolve effectively
Continuous improvement - ability to develop process efficiency and support activities to improve processes
Ability to work under pressure and always remain professional with an exceptionally low rate of error

America s Most Innovative Companies, Fortune, 2024
World s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024
Most Just Companies , Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024

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