Senior Associate, Product Operations

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by Bain Capital in a $17B deal, we're growing fast and investing in bold, strategic product innovations. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance.
Headquartered in Boston, we have offices in Atlanta, Austin, Belfast, Burlington, and in India: Chennai, Bangalore, and Pune.
Position Summary: We are looking for a Product Operations Senior Associate to join the athenahealth Product Operations team, based in Chennai.
About the team: The Product Operations team helps drive value for the Product Management organization by providing analytics-based, consultative feedback rooted in alpha and beta product development testing best practices. We're seeking a mission-driven, innovative, and outcomes-oriented teammate to help enhance and advance athenahealth's Product organization-ultimately improving the healthcare industry for the better.

The ideal candidate will understand the full lifecycle of a feature, driving execution and customer coordination of pre-GA activities (alpha & beta) to enable better release outcomes. This role supports features from creation to GA, leading thoughtful planning of alpha/beta test practices, aligning end-user enablement teams, and accelerating value across supported features. You'll also coach Product Owners on athenahealth Product Management best practices. A strong understanding of the markets athenahealth serves-revenue cycle, electronic health records, population health, and patient engagement-is preferred, along with foundational knowledge of product management and agile scrum.

You're passionate about improving healthcare. Your self-starter mindset helps you achieve meaningful results with empathy for the users of our products and services. Your stakeholder management skills allow you to influence others across functions and levels. You understand the software development process and appreciate the diverse personalities in cross-functional teams.
You're a pragmatic problem solver who can prioritize and multitask in a fast-paced environment, manage multiple complex projects, and meet deadlines-knowing when to act independently and when to escalate. You also embody a growth mindset and resourcefulness, continuously seeking opportunities for development and leveraging available resources to drive success.

Job Qualifications

• Bachelor's degree required
• Previous experience in healthcare and product management fields required
• Minimum 5 years of professional experience, including 1-2 years in client communications, product management, or user research (preferred)
• Experience with client communications in a B2B setting (preferred)
• Strong stakeholder management skills with the ability to influence senior stakeholders across functions
• Excellent verbal and written communication skills, especially with customers

Job Responsibilities

• Accelerate delivery and impact of product features and roadmap alignment
• Plan, execute, and measure product feature proof-of-concepts and tests
• Drive efficient cross-scrum team R&D operations and dependency management
• Organize and plan product tests to ensure adoptability and scalability of new products and enhancements

Travel Requirements

• Approximately 10% travel for tri-annual offsites and industry events (e.g., on-sites, conferences)