Senior Associate, External Workforce

At Amgen, every challenge is an opportunity, and every opportunity brings the potential to change lives.

Our shared mission to serve patients has driven our position as one of the world's leading biotechnology companies, reaching millions of people worldwide.

Join us and use your expertise to lead strategic partnerships that support the advancement of biopharmaceutical science and innovation.

Senior Associate, External Workforce

You'll be responsible for managing Amgen's External Workforce Program in partnership with Master Service Providers (MSPs), ensuring adherence to internal policies and local labor and tax regulations.

This role includes supporting the Vendor Management System (VMS) and driving initiatives to improve workforce operations and compliance. You will act as a key liaison between internal stakeholders and external partners, supporting global projects that enhance workforce engagement and program effectiveness.

Key Responsibilities Include

• Serve as a

  compliance gatekeeper

  for the External Workforce Policy.
• Oversee day-to-day

  MSP operations

  aligned with contract SLAs and KPIs.
• Partner with business units to understand temporary workforce needs and drive continuous improvement.
• Manage external worker

  visa processes

  (U.S. only).
• Coordinate

  onboarding and offboarding

  to ensure policy and legal compliance.
• Maintain accurate records of external workers using

  VMS (e.g., Fieldglass)

  or

  HCM systems (e.g., Workday)

  .
• Support procurement and HR teams with

  vendor contracts, extensions, and invoicing

  .
• Act as a

  liaison

  between Amgen teams and workforce vendors.
• Monitor tenure, budget utilization, and worker classification compliance.
• Assist with audits, risk assessments, and compliance checks.
• Resolve time tracking, billing, and onboarding issues efficiently.
• Contribute to continuous improvement of the external workforce program.

Workforce Coordination

• Collaborate with managers to identify staffing needs and source appropriate talent.
• Support recruitment and onboarding to align workers with project goals.
• Maintain a central database of external workforce members.

Contract Management

• Assist in negotiating and drafting compliant contracts for external workers.
• Ensure timely and accurate payment aligned with contract terms.

Compliance Documentation

• Enforce compliance with company policies and labor regulations.
• Maintain records related to contracts, timesheets, and performance.

Performance Monitoring

• Conduct regular check-ins to assess performance and address concerns.
• Manage issues professionally and ensure alignment with company standards.

Vendor Relationship Management

• Maintain strong relationships with staffing agencies and vendors.
• Monitor performance and renegotiate terms as needed.

Reporting & Analytics

• Generate reports on workforce usage, costs, and productivity.
• Analyze trends and recommend optimizations.

Training & Development

• Coordinate training to ensure external workers meet organizational expectations.

What We Expect From You

• Bachelor's degree

  in Human Resources, Business Administration, or a related field (preferred).

• 2-4 years experience

  in HR, procurement, or contingent workforce management.
• Familiarity with

  VMS (Fieldglass) and HCM systems (Workday)

  .
• Proficiency in

  Microsoft Office

  , especially Excel and Outlook.
• Strong organizational, communication, and multitasking skills.
• Ability to collaborate across cross-functional and global teams.
• High attention to detail with a focus on compliance and process improvement.
• Knowledge of labor regulations and contingent labor best practices is a plus.
• Experience in a matrixed or multinational organization is advantageous.