Senior Associate - Experience Management - Resource Management

Job Description

We are looking for a skilled professional with 4 to 7 years of relevant workforce management experience to join our team as an Experience Management Senior Associate in Bengaluru. ### Roles and Responsibility Implement staffing plans for a (30-60-90) day pipeline to minimize unfulfilled demands. Coordinate with project managers to capture demand pipeline projections, understand demands heuristics, and identify actionable demands. Perform demand-supply searches and share best-fit staffing options from internal resource pools or individuals on bench. Identify suitable staffing options based on matching skills, roles, and experiences. Timely update employee schedules on the schedule management tool (Retain). Supervise, mentor, and provide functional SME support to associates in the team. Ensure compliance with WFM business rules, deployment policies, talent policies, and regulatory requirements. Monitor and evaluate demand fulfillment options (internal capacity and bench), review external hiring pipeline, and assign projects to available workforce based on skills and experience required for the project. Review and resolve scheduling conflicts promptly. Minimize bench pipeline through proactive project deployments. Meet assigned KPIs such as employee utilization, time to fulfill demand, unfulfilled demand % and bench aging. Report and analyze business and operational KPIs. Regularly connect with stakeholders. ### Job Requirements Excellent domain knowledge in resource management, demand planning, and MIS. Strong execution skills with a focus on meeting timelines and delivering high-quality service. Solution-oriented mindset. Excellent verbal and written communication skills. Strong working knowledge of MS Excel, Word, and PowerPoint. Excellent teamwork and interpersonal skills. Strong time management and analytical skills. Minimum experience of 1 year in people management and supervision. Stakeholder management skills. Experience working in a reputed consulting, technology, financial services, accounting, or professional services organization.