Senior Associate Delivery Consultant

Required Qualifications:

• Bachelor's degree in health informatics, Information Technology, Computer Science, Healthcare Administration, or a related field advanced degrees or relevant certifications are preferred.
• Minimum of 2-3 years of hands-on experience in Oracle Health Millennium (Cerner) Registration and Admissions module implementation, design, build, and/or direct support.
• Strong knowledge of patient access workflows, including registration, scheduling, insurance verification, and admissions processes in healthcare settings.
• Proficiency in Cerner core fundamentals, such as preference maintenance (prefmaint), privilege maintenance (privmaint), Discern Rules, etc
• Experience with EHR workflow assessments, system configuration, Go-Live support, and integration with third-party systems (e.g., billing or insurance platforms).
• Excellent communication and interpersonal skills to convey technical solutions to non-technical stakeholders.
• Flexibility to travel occasionally for client onsite support, participate in on-call, and availability for nights/weekends during implementations.

Preferred Qualifications:

• Experience with Oracle Health Millennium's broader platform, including integration of Scheduling with registration, clinical documentation, and ancillary modules.
• Familiarity with healthcare regulations in India (e.g., NABH standards) and awareness of global patient access and scheduling best practices.
• Certification in Oracle Health (Cerner) Scheduling or Patient Access solutions, or related healthcare IT credentials.
• Ability to thrive in a fast-paced, collaborative project environment, ensuring accuracy, efficiency, and a positive patient scheduling experience.

• Perform start-to-finish support of Oracle Health Millennium Scheduling modules, for both inpatient and outpatient, including appointment scheduling, medical necessity checks, appointment-based orders, block management, and resource management. Understand the impact to downstream workflows in registration, surgery pick lists and documentation, and so on.
• Provide direct support for system troubleshooting, issue resolution, and optimization of existing installations, ensuring minimal downtime and seamless integration with other EHR components.
• Conduct workflow assessments and collaborate with client stakeholders (e.g., clinic front desk staff, surgery and procedure schedulers) to identify opportunities for process improvements and system enhancements.
• Manage scheduling impacts with system upgrades, releases, and enhancements, including testing, validation, and end-user training to ensure compliance with regulatory standards and clinical best practices.
• Facilitate stakeholder meetings, develop agendas, track action items, and document solutions to support Go-Live activities and post-implementation sustainment.
• Develop and maintain operational documentation (ITIL run books), including build standards, common troubleshooting resolution steps, governance requirements, policies, and procedures.
• Monitor system performance, generate reports using tools like LightsOn, and recommend optimizations to improve care delivery and revenue generation.
• Stay updated on scheduling Oracle Health updates, US regulatory requirements, and industry trends to advise on strategic system alignments.

Career Level - IC2