Senior Associate

Job Description

Job Description The role Senior Associate is the Go To Support Analyst for the GPMS application team who facilitate analytical strength using technology/functional knowledge and solving impediments, managing risk, and driving program level continuous improvement. Who you will work with You will work with a high performing Finance Systems team. What you will be responsible for Working Managing various applications and their configurations Figuring out ways to "find the bug" utilizing troubleshooting techniques and all the tools and systems available within the organization Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams Providing timely information to customer facing teams to improve overall customer satisfaction Building relationships with other teams across Customer Services, RD, and data center operations as a technical expert Championing Supportability and Debug ability initiatives throughout RD Provide Functional/Technical Support in ERP in Production environment. To work on incidents as escalated by the 2nd line support teams in order to provide resolution for the same. Provide Month end support for various Sub systems which includes creating, scheduling and providing the output as required. To test the application during the application upgrades and other BAU activities. Ensuring that the requirement for change to applications is fully understood and that the planned work will satisfy these requirements. What you will do Ensuring that all changes to applications are properly documented and that all applications documentation is kept up to date. Liaison with on shore resources (both IT staff and users) regarding the precise nature of the task if this is not clear. Ensuring that all applications have adequate documentation with completion to the agreed standards. Provision of adequate cover as defined in the SLAs over the required support hours (this may vary according to the application). Ensuring that all quality and agreed timescales are met. Minimize the necessity for rework.