Senior Associate - Billing

Job Description

Job Summary As a Senior Associate in Billing, you will be responsible for overseeing the billing operations, managing billing staff, and ensuring the accuracy and efficiency of the billing process You will work closely with various departments within the organization to collect, process, and record billing information Your role involves maintaining billing records, resolving billing discrepancies, and providing excellent customer service to clients regarding billing inquiries Key Responsibilities: Billing Operations:Supervise and manage the billing process from invoice generation to delivery Review and verify billing data, ensuring accuracy and completeness Prepare and send out invoices to clients on a timely basis Monitor accounts to ensure timely payments and follow up on overdue accounts Process adjustments and resolve billing disputes or discrepancies Team Management:Lead and mentor a team of billing professionals, providing guidance and support Assign tasks and responsibilities to billing staff, ensuring optimal productivity Conduct regular training sessions to enhance the team's skills and knowledge Record Keeping and Reporting:Maintain accurate records of billing activities, transactions, and collections Prepare and present regular billing reports to management, highlighting key metrics and trends Analyze billing data to identify process improvements and efficiency opportunities Customer Service:Address customer inquiries and concerns related to billing in a professional and timely manner Collaborate with customer service teams to resolve client issues and provide exceptional service Establish and maintain positive relationships with clients to facilitate smooth billing processes Compliance and Documentation:Ensure compliance with relevant laws, regulations, and company policies in billing practices Keep updated with changes in billing regulations and implement necessary changes in processes Maintain documentation related to billing procedures and policies