Senior Analyst - Revenue and Credit Management (AR Collections)

As an Accounts Receivable Specialist, your primary responsibility is to provide active support to a group of owned/managed hotels in managing Accounts Receivable (AR). Your role includes maximizing cash-flow opportunities through effective credit control, cash collection, and follow-up with customers for timely query resolution. This involves activities such as cash application, accounts reconciliation, setting up new customer accounts, credit reference checks, and revising credit limits to ensure accuracy and adherence to agreed SLA and procedures. Key Responsibilities: - Perform and maintain hotels Accounts Receivable with full accuracy in accordance with Service Level Agreements. - Effective and regular follow-up with customers for outstanding receivables. - Addressing all aged (60+) items regularly and escalating as needed. - Ensuring processes and procedures are followed regarding customer contacts and adhering to process policy. - Proactively informing about any customer issues and escalating when necessary. - Regular interaction and lead calls with customers and business teams. - Independently handling and resolving process-related issues. - Assisting the TL/AM or Manager in various Reports/Tracker/Calls/process level key activities, improvement initiatives, automation, and driving efficiency. - Keeping all customer records up to date, documenting conversations, and maintaining all processes as agreed. - Regular interaction with various teams across functions. - Providing full support in addressing all audit queries on a timely basis. Qualifications Required: - Education: Associate degree or bachelor's degree in a relevant field of work or an equivalent combination of education and work-related experience. - Experience: A minimum of 2-3 years of progressive work-related experience with demonstrated proficiency in Accounts Receivable functions. - Technical Skills and Knowledge: - Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft Office (Outlook, Word, Excel). - Effective verbal, reading, and written English communication skills. - Proficiency in recognizing and resolving problems or inconsistencies in transactions and systems. In this role, you will play a crucial part in maintaining accurate Accounts Receivable records, maximizing cash-flow opportunities, and ensuring timely resolution of customer queries. Your attention to detail, proactive communication, and problem-solving skills will be essential for success in this position.,