Senior Analyst - Revenue and Credit Management (AR Collections)

The primary responsibility of this role is to provide active support to a group of owned / managed hotels in managing Accounts Receivable (AR), along with maximizing cash-flow opportunities through effective credit control, cash collection, and follow-up with customers for timely query resolution for assigned customer accounts. This includes activities such as cash application, accounts reconciliation, agreement of balances with customers, setting up new customer accounts, credit reference checks, and revision of credit limits. It is crucial to ensure that all work and interactions with customers are completed accurately and in accordance with agreed SLAs and procedures. Key Accountabilities include maintaining hotels Accounts Receivable with full accuracy, ensuring regular follow-up with customers for outstanding receivables, addressing aged (60+) items regularly and escalating when necessary, adhering to processes and procedures for customer contacts, proactively informing about customer issues and escalations, and ensuring that identified mistakes are not repeated. This role involves regular interaction and lead calls with customers and business teams, managing Credit Review Meetings, independently handling and resolving process-related issues, supporting in various reports/tracker/calls/process level key activities, improvement initiatives, automation, and driving efficiency. The incumbent should ensure that all customer records are kept up to date, conversations and process maintenance are documented and filed as agreed, along with providing full support in addressing audit queries on a timely basis. Additionally, preparing and compiling various reports as required for special studies and projects is an essential part of the role. Key Metrics to be achieved include maintaining AR outstanding > 60 days at nil or minimum, ensuring accuracy in cash application/refunds, having unallocated cash > 30 days at nil, and delivering on assigned projects including transitions. Required Education, Experience, Technical Skills, and Knowledge: - Education: Associate degree or bachelor's degree in a relevant field of work or an equivalent combination of education and work-related experience. - Experience: A minimum of 2-3 years of progressive work-related experience with demonstrated proficiency and understanding in one or more functions related to the position. - Technical Skills and Knowledge: Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft Office (Outlook, Word, Excel). Effective verbal, reading, and written English communication skills, proficiency in recognizing and resolving problems or inconsistencies in transactions and systems are also necessary for this role.,