Senior Analyst Programmer

Title Senior Analyst Programmer

DepartmentTechnology - GPS Production Services

Location Bangalore

Level 3

Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved thisBy working together - and supporting each other - all over the world. So, join our [insert name of team/ business area] team and feel like youre part of something bigger.

About your team

GFAS Support team is responsible to keep the systems running and help in business to complete their daily BAUs without Hussle. GFAS acts as a key platform which communicates with multiple other systems and used in client dealing, payment, pricing, distributions, letters, SV, customer creation etc. This department always needs resource who are passionate and can go extra mile to satisfy business needs. GFAS Support team is responsible to resolve customer issues and provide business reports as requires. Close to 300 incidents and service requests are resolved in a month to cater business needs.

About your role

The role is responsible for providing support on GFAS application and connected supporting applications. This involves identifying production / pre-production issues before they occur, working on incidents, problems tickets, service requests and change related activities.

The role possess good technical and analytical skills with a focus to build support and manage the application along with good command of RPGLE, CLLE, DB2, BATCH Jobs and analytical skills. The role performs working as a member of a global team with a follow the sun model. At this level the individual is expected to keep abreast of the latest technology developments in order to provide trusted advisor services to colleagues and customers.

The role also perform a close coordination with management on daily status updates and providing monthly summary to management.

GFAS support team is involved in providing 24x7 support as part of a team rota and some weekend working as well.

About you

• At least 4-6 yrs of experience working as a AS400 Developer/ Support executive.
• In-depth knowledge of AS/400, RPGLE, CLLE, DB2, Python, Batch jobs ( Technical Skills) , Jenkins, Kubernetes , Springboot
• Day 2 Day support operations as handling MSGWs, Analysing Jobs, Monitoring the batches,
• Keeping the system up and running and identifying root cause of the incidents.
• Handling On-calls, running scripts for business users to create reports, resolving incidents and service requests andperforming data change request.