SENIOR ANALYST, PEOPLE SERVICES GENERALIST

As a Senior Analyst People Services Generalist at Walmart, you will apply your expertise to develop, execute, and enhance action plans. Your role involves providing expert advice, supporting customer and business needs, and building relationships with key stakeholders to implement business solutions effectively. Key Responsibilities: - Develop consistent customer service delivery through quality audits, feedback delivery, assessing service levels, analyzing quality drivers, evaluating reports, recommending process improvements, and identifying training opportunities. - Execute quality assurance processes by evaluating best practices, reviewing processes, implementing changes, collaborating with stakeholders, and communicating findings to enhance agent service levels. - Communicate findings by providing documents, identifying errors, recommending training support, updating documentation, and ensuring implementation of solutions. - Collaborate with stakeholders to execute quality assurance plans, document processes, identify improvement areas, and communicate recommendations. - Provide support by identifying business needs, carrying out processes, monitoring progress, recognizing improvement opportunities, and adapting to organizational changes. - Model compliance with policies, support company values, and assist in executing business processes. Qualifications Required: - Experience Required: 2-6 Years - Qualification: Any Graduate - Skillset Required: MS Excel, MS PowerPoint, Presentation Skill, Communication, Reporting, Analytical Skill At Walmart, the Global People Team comprises over 300 talented professionals focused on transforming the People landscape of the company. The People Services team in Bangalore collaborates with colleagues in North Carolina and Arkansas to deliver associate-centric solutions efficiently. The team emphasizes speed, accuracy, and on-time delivery, fostering a high-octane culture and attracting bright talents for enterprise transformation. Join Walmart to drive change and make a difference!,