Senior Analyst

Job Role:

The Senior Analyst will be responsible for managing end-to-end Sales Order Management (SOM) activities for global regions (US, EMEA, APAC), ensuring seamless execution of standard and non-standard order processing in alignment with business policies, SLAs, and compliance requirements

Key responsibilities include:

• Manage the complete order lifecycle from order receipt to fulfilment, including validation, entry, amendments, billing coordination, and closure
• Ensure accuracy in processing standard and non-standard sales orders, including complex deal structures, pricing, and terms
• Liaise with cross-functional teams including Sales, Finance, Logistics, and Customer Support to resolve order-related queries and exceptions
• Monitor order queues, track SLAs, and proactively address bottlenecks to meet on-time delivery targets
• Drive process improvement initiatives to optimize cycle time, reduce errors, and improve customer experience
• Maintain compliance with internal controls, documentation standard and audit requirements
• Prepare and review SOM-related reports and dashboards for management review

Professional Background:

• 57 years of experience in end-to-end Sales Order Management in a global business environment
• Experience in both standard and non-standard order types, preferably in a B2B global sales or shared services setting
• Strong working knowledge of ERP systems (preferably Oracle, SAP) and SOM workflows
• Exposure to working with global regions (US, EMEA, APAC) and handling multi-currency, multi-entity transactions
• Prior experience in process transitions, client interactions, and SLA-driven delivery will be an advantage

Preferred Skills:

• Strong understanding of order management processes, pricing structures, contracts, and revenue recognition guidelines
• Proficiency in ERP order management modules (Oracle, SAP) and related reporting tools
• Knowledge of automation tools / workflow systems and their application in order management
• Analytical mindset with the ability to interpret data and recommend improvements
• Excellent communication and stakeholder management skills for a global environment

Core Skills:

• High attention to detail and accuracy in processing
• Strong problem-solving skills and ability to work under pressure
• Ability to manage multiple priorities in a fast-paced environment
• Strong teamwork and collaboration mindset
• Proficiency in MS Excel, Word, and PowerPoint for reporting and presentations

Other Requirements:

• Willingness to work in flexible shifts to support multiple time zones
• Ability to work independently while collaborating with global teams
• Commitment to high-quality service delivery and meeting deadlines