Senior Administrator - Field Services

Education Qualification :
Any Graduate Skills :
Primary -> Technology | Windows and MAC Support | OS administration | 3 - ExperiencedPrimary -> Technology | Hardware and Networking | Installation, configuration, maintainance and repair | 3 - ExperiencedSecondary -> Technology | Audio, Video support | Installation and configuration | 3 - ExperiencedTertiary -> Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies | 3 - ExperiencedTertiary -> Behavioral | Aptitude | Communication | 3 - Experienced Certification :
Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services support Engineersprimary responsibility is to provide support to an organizations IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries.3) To support daily technical support activities for computers & all other end point devices4) Update the support ticket with the progress5) To set up and test desktop computer peripherals6) To perform the system changes adhered to organizational policies7) Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance8) Maintain technical documentation in association with other functional departments9) Technical Skillsa. Hardware and Networking: Hardware Knowledge on multiple vendor end point products to troubleshoot & isolating hardware issuesb. Ability to provide physical support for mounting of DC HW, basic connectivity establishmentc. Ability to Install remote tools like Putty to establish connectivity between two devicesd. Ability to replace allowed HW components (such as HDD, memory)e. Ability to work with various assessment tools to identify the different hardware models availablef. Ability to test the compatibility of Image with the various hardware models available, where neededg. Windows Operating Systemh. Exchange and Mobility Clientsi. Printer managementj. Backup and Recoveryk. Audio, Video supportl. End Point Securitym. Vendor co-ordinationn. Asset managemento. Incident managementp. Patch managementq. MAC OS Supportr. Basic Linux knowledge is an added advantages. VIP User Support: