2679 Semi Voice Jobs - Page 17

Greetings from The Job Factory !!!! We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience Salary Range : 6 L.P.A + Incentive For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Role & responsibilities : Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries. Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions. Assist with product or service-related questions, troubleshooting, and technical support (if applicable). Maintain a high level of product knowledge to provide accurate information and resolve customer concerns. Accurately document and update customer information in the companys CRM system. Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction. Communicate in a clear, polite, and professional manner to ensure a positive customer experience. Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution. Collaborate with other team members and departments to improve service delivery. Preferred candidate profile : Fluency in English: Excellent verbal communication skills in English (knowledge of additional languages is a plus). Communication Skills: Clear, confident, and customer-centric communication skills. Problem-Solving: Ability to handle complex issues with professionalism and patience. Adaptability: Comfortable with a fast-paced environment and adjusting to changing customer needs. Technical Skills: Basic knowledge of computer applications and CRM software. Time Management: Strong time management skills to handle high call volumes efficiently. Experience: Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply. Education: Minimum high school diploma; a college degree is preferred. Shift Flexibility: Willingness to work flexible hours, including weekends and holidays. Perks and benefits : Competitive Salary: Attractive salary based on experience and skills. Performance-Based Incentives: Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc. Health Benefits: Comprehensive medical insurance and healthcare plans. Retirement Benefits: Provident fund, retirement savings, or pension options. Paid Time Off: Generous vacation days, sick leave, and public holidays. Employee Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs. Work-Life Balance: Flexible working hours and paid time off to support work-life balance. Career Growth Opportunities: Opportunities for internal promotions and career development. Training & Development: Ongoing training to help you enhance both personal and professional skills. Recognition & Rewards: Regular recognition for top performers, including Employee of the Month awards. For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

Hiring for Voice Support Work from office Walk in Interview UG freshers also can apply Domestic and international voice support Rotational shift & off call HR SANIYA KOUSAR -9611785974 thejobfactorysaniya@gmail.com

Must have min 6 months experience in International Chat Process from any BPO Industry. Salary :Upto 6 months - 3.6 TCTC max U1 upto 18 months - upto 4.2 TCTC max U2 18 months & above - 4.8 TCTC max Salary will be provided based on last drawn salary Required Candidate profile Must have excellent communication skills. Shift -Rotational Shift (Night shift between 06:00 PM -09:30 AM ; Any 9 hours Shift) 5 days working & 2 Rotational offs

Hiring for Voice Support Work from office Walkin Interview UG freshers also can apply Domestic and international voice support Rotational shift & off call Devishree@9901195084 devishreethejobfactory@gmail.com

Role : Customer Service Representative Exp: Freshers - Graduation is mandatory or UG with min 6m exp in BPO process Location : Bangalore,Mumbai Shifts : US Shifts - Night shifts Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a week Return to office ( work from office mandatory ) therefore Bangalore/ Mumbai based candidates ONLY. Exposure to US contact center preferable Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skill Experience Profile Prior international BPO work experience preferred Freshers acceptable Interested Candidate can send there 'RESUME' in this below mention mail pooja_halder@trigent.com Or can also contact us on 8861919338

Greetings From The Job Factory !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: For More Details Call : HR Smitha@ 9880964847 (call or whats app) (Please send us a message on WhatsApp in case the numbers are busy). Job Details Process: International Voice Process Work Location: Bangalore Cab Service: 1 way provided CTC Details: Exp UG & Grads - Sal Upto 5.6 to 6LPA Shift Timings: Rotational Shifts / Rotational Off Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates(with customer support experience) Roles and Responsibilities : Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates with minimum of 12+months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice or technical Back ground preferred Regards, Smitha HR Team

Role & responsibilities: - Salary:- 12,200 Inhand + Unlimited Incentives - Immediate Joining - Freshers & experience both can apply - Basic communication in Marathi, Hindi & English - Job Location: Viman Nagar Pune-411014 Preferred candidate profile: - Min qualification - 12th & Immediate Joiners - Having basic Knowledge of Computer. - Fixed day shift Perks and benefits: Good Salary With Unlimited Incentives How to Apply: To schedule your interview Call or send your CV/Resume through WhatsApp HR Priti :- 8421382934

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Provide information to job seekers and resolve their queries about jd via WhatsApp. Pass lead to recruitment team for qualified leads - in a professional and timely manner. Work From Home Required Candidate profile Immediate Joiner Work From Home Fresher candidates can also apply. Candidate should be from Hyderabad, New Delhi, Mumbai, Pune, Bangalore,

Call Handling, Messaging: Answer inbound calls from potential job seeker, listen to their needs, & qualify them. Provide information on WhatsApp. Pass lead to recruitment team for qualified leads - in a professional and timely manner. Work From Home Required Candidate profile Immediate Joiner Work From Home Candidate should be from Hyderabad, New Delhi, Mumbai, Pune, Bangalore,

Top MNC BPS is hiring for the Premium Voice Blended and Chat Process. Candidate Must be excellent in English Communication. CTC- 3.60LPA - 6LPA Rotational Shift 5 working Days + Cab + Bonus Call / WhatsApp- 9147047911, 9147047910, 9007152957,

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 401 4th Floor (Lift 2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 7290845078 8882138273 9147047908 9147047909 9997196123 Job Location - Gurgaon & Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 401 4th Floor (Lift 2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 7290845078 8882138273 9147047908 9147047909 9997196123

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 401 4th Floor (Lift 2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 7290845078 8882138273 9147047908 9147047909 9997196123 Job Location - Gurgaon & Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 401 4th Floor (Lift 2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 7290845078 8882138273 9147047908 9147047909 9997196123

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 401 4th Floor (Lift 2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 7290845078 8882138273 9147047908 9147047909 9997196123 Job Location - Gurgaon & Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 401 4th Floor (Lift 2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 7290845078 8882138273 9147047908 9147047909 9997196123

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL HUGE OPENING'S FOR BLENDED PROCESS SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY Location - Kolkata, Bangaluru & Hyderabad Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Graduation is not mandatory. 3. Must be comfortable with WORK FROM OFFICE. 4. Candidates communication should be good. For Kolkata: Salary - Upto 20k Ctc WORKING DAYS- 6 ROTATIONAL SHIFTS QUARTELY BONUS - 2000 Incentives will be provided based upon performance For Bangaluru: Salary - Upto 32k Ctc WORKING DAYS- 6 ROTATIONAL SHIFTS QUARTELY BONUS - 2700 Incentives will be provided based upon performance For Hyderabad: Salary - Upto 20k Ctc WORKING DAYS- 6 ROTATIONAL SHIFTS Incentives will be provided based upon performance INTERVIEW MODE- WALK-IN INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER. UJWAL PANDITA - 8899851187 #BPO#customersupport#inboundprocess#blended#chatprocess#voice#customerservice #customerhandling#customercare#voiceprocess#BPO#solvingqueries#cse#domesticprocess #noida#gurugram#lucknow#customerretention#shiningstarsitpl#customerconcerns#solvingissues#workfromoffice

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL HUGE OPENING'S FOR BLENDED PROCESS SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY Location - Noida, Gurgaon & lucknow Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Graduation is not mandatory. 3. Must be comfortable with WORK FROM OFFICE. 4. Candidates communication should be good. For Noida: Salary - Upto 30k Ctc WORKING DAYS- 6 ROTATIONAL SHIFT For Boys DAY SHIFT FOR GIRLS ONE SIDE CAB IN ODD HOURS QUARTELY BONUS - 3000 Incentives will be provided based upon performance For Gurgaon: Salary - Upto 32k Ctc WORKING DAYS- 6 ROTATIONAL SHIFT FOR BOYS DAY SHIFT FOR GIRLS ONE SIDE CAB IN ODD HOURS QUARTELY BONUS - 2700 Incentives will be provided based upon performance For Lucknow: Salary - Upto 25k Ctc WORKING DAYS- 6 ROTATIONAL SHIFTS QUARTELY BONUS - 2700 Incentives will be provided based upon performance INTERVIEW MODE- WALK-IN INTERVIEW ROUNDS- HR ,OPS & CLIENT ROUND INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER. UJWAL PANDITA - 8899851187 #BPO#customersupport#inboundprocess#blended#chatprocess#voice#customerservice #customerhandling#customercare#voiceprocess#BPO#solvingqueries#cse#domesticprocess #noida#gurugram#lucknow#customerretention#shiningstarsitpl#customerconcerns#solvingissues#workfromoffice

Role involves working on chat, back office & Voice (inbound and outbound) queues basis the alignment. Need to understand the customer query / concern and take appropriate action accordingly. This can involve a certain amount of investigative work, checking for process via different tools. Working as part of a team to consistently deliver good customer experience / satisfaction and operational targets including quality measures What Ill be doing your accountabilities Skills required for the job Key Responsibilities. To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures. To ensure prompt and accurate information being provided with appropriate resolution To achieve operational targets as defined by for the process To maintain queue levels to agreed SLA targets levels To achieve and maintain a good knowledge/capability of BT systems. When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls. To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams Provide Experience in customer service in a Call Centre environment Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills Good questioning and listening skills Good empathy and customer ownership skills Good cross-cultural awareness to be able to effectively communicate with UK customers Good objection handling/diffusing/complaint handling skills Good customer interaction skills with the ability to recognise the customers needs Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)Role & responsibilities Job Title: Sales Guide Job Summary: As a Sales Guide, you will play a pivotal role in driving revenue growth by supporting customers via messaging platform and selling mobile and broadband products or services to penitential customers. Your primary responsibility is to develop good product knowledge, understand customer needs, and close sales effectively. Responsibilities: Consultative Selling: Understand customer requirements and recommend suitable products or service. Provide personalized solutions based on customer needs. Negotiation and Closing Negotiate terms, pricing, and products. Close deals efficiently while maintaining customer satisfaction and compliance. Product Knowledge: Stay informed about product updates, industry trends, and competitive offerings. Maintaining high quality standards Comply with internal quality protocols. Achieve high level of accuracy as per transactional quality standards. Requirements : Mandatory one year experience in international sales business. Excellence communication and negotiation skills. Proficiency in using messaging platforms and CRM software. Minimum typing speed 30 wpm with 90% accuracy Qualifications: Self-motivated and results-oriented. Bachelors degree in any stream. Ability to work independently and as part of a team. Positive attitude and resilience. Interested candidates call or Whats app-PRAGATI HR-96115 95418 or apply on email or send your Resume on-pragati.priya@careernet.in (UNDERGRADES WITH 1 YEAR INTERNATIONAL CHAT EXPERIENCE CAN ALSO APPLY)

Roles and Responsibilities Handle customer queries via email, chat, and non-voice processes. Provide excellent communication skills to resolve customer issues efficiently. Work on blended process, international voice process, semi-voice process, and rotational shifts. Utilize strong problem-solving skills to address complex customer concerns.

Process :- Telecalling (Voice Process) Role & responsibilities: -Salary:- 15,000 To 20,000 + incentives every month depends on interview Immediate Joining Freshers & experience both can apply Basic communication in Marathi, Hindi & English Job Location: Airoli ,Navi Mumbai Preferred candidate profile: - Min qualification - 12th & Immediate Joiners - Having basic Knowledge of Computer. - Fixed day shift Perks and benefits: PF+ESIC and other benefits Interested Candidate can share CV on bellow whatsapp number HR Akshada:- 9822472894

Act as the primary point of contact for customers, ensuring a seamless and satisfying experience across all touchpoints. Address customer inquiries, feedback, and complaints promptly and professionally via phone, email, chat, or in person. Analyze customer feedback and behavior to identify pain points, propose solutions, and enhance service quality. Collaborate with internal teams to resolve issues, implement improvements, and deliver a consistent brand experience.

Job Title: Account Specialist Department: EPayment Gateway/Operations #BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What's your mission? As an Account Specialist, you will work with our e-Payment Account to provide a #happier customer experience through a variety of channels, including phone, chat, and email. This is a great opportunity to join a dynamic and collaborative team that will provide quality support to address customer enquiries relating to their e-Payment account. To be successful in the role, you should have a keen interest in the e-Payment/Finance related field, love working in a customer-focused environment and enjoy investigative and problem resolution duties. Youll help us deliver excellent service to our partner brands by performing these tasks: Provide exceptional service to E-payment users via phone, chat, and email. Build strong relationships with team members and e-Payment users. Investigate user issues, discover bugs, and resolve them as soon as feasible. Advocate for users and share best practices with the team to continuously enhance our processes. Update the internal knowledge base when you learn something new. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO 18295-1 Quality Management System of TDCX. Who are we looking for? Candidates must have a high level of English proficiency, corresponding to the minimum CEFR C1 level. At least 2 years of experience in the BPO or contact center environment. Preferably with experience in the Financial, Banking, or Fintech industry. Bachelors degree in any field. Prior experience in customer-facing roles (e.g., B2B, B2C, or contact centers) and handling multi-channel support (email, phone, chat). Strong problem-solving abilities with the capacity to handle complex and demanding cases. Willingness to transition between teams to support business needs effectively. Must be open to working rotational shifts, including weekends Contact for more details: 73861 78022 (Only whatsapp) shaik.shahanaaz@tdcx.com

**"Join Our International Voice Process Team!"** - Are you passionate about customer service? JobShop is hiring for international voice process roles! Assist customers from various countries, providing solutions and support. Enjoy competitive salaries and great benefits. Apply today! Call HR Kulsum On 7026022000 or 9964080000 or visit jobshop.ai to explore other open positions with us Job description Hiring Now: Technical Support Associate Microsoft Process Work Mode: Work from Office Shift: US Rotational Shifts Salary: 5 - 6 LPA Joiners: Immediate Joiners Preferred Job Description: We are hiring Technical Support Associates for a leading Microsoft Voice Support process. The role involves assisting international customers with troubleshooting issues related to Microsoft products, including O365 and related services. Eligibility Criteria: Freshers and experience can apply Minimum 1 year of experience in technical voice support Customer support experience with strong technical troubleshooting skills Excellent verbal communication skills Strong knowledge of Microsoft tools/products, especially Office 365 Willingness to work in US rotational shifts Immediate joiners only For More Details Call HR Kulsum On 7026022000 or 9964080000 or visit jobshop.ai to explore other open positions with us

Skills: Communication, Chat support, Email, Mail, Web call, Analytical Skills, Experience required: 2 to 6 Years Location: Ahmedabad Work From Office Only Job Description To solve the queries of the customer via Mail, Chat & Web Call. No Sales process is required To provide the best resolution to the customers. To work with the software technical team(if required) to resolve the customer probl em Proficient in English both verbal & written - Communication with Foreign clients is part of the job Maintain a better relationship with the cust is a big value add for the candidate. You might have to work afternoon shifts., Strong Analytical Skills Knowledge of Accounting

Hiring Telecaller for Fresher & Exp. -Department: Customer support - Needs to attend the inbound call - Solving customer queries over the call - Immediate joining - Day shift - Walk-in Interview only HR Connect with Team - Mr. Jatin - 9650427629 Required Candidate profile Qualification - 12th Pass/ Any graduate / Drop Out / UG Good communication skills in English and Hindi Male & Female both can apply Interview mode - Walking Day shift Good convincing skills Good Luck

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Genpact Walk-In drive for Content Moderation roles || Hyderabad location on 17th July 2025 (Saturday) Walk-In Date: 17-July-2025 (Thursday) Walk-in Timings: 11 AM - 1 PM Walk-in venue: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049 Graduation: Any grad except law is eligible Experience: Only Freshers are eligible (we are not considering undergraduates/result awaited/pursuing candidates) Language known: English Work location: Hyderabad (Only work from office) Shifts: Flexible with any shift Responsibilities Provide resolution to maintain standards of quality Review content and provide resolution based on prescribed guidelines Recognize trends and patterns and raise issues timely Provide insights to help improve the support to the users Maintain a thorough understanding of process and policies Provide excellent customer service to our customers This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech. Qualifications we seek in you Minimum qualifications Any Graduate (except law) Only Freshers are eligible Note: Please carry below documents with you: 3 copies of updated resume 3 Passport size photographs Original Aadhar card 2 copies of Aadhar card Payslip (if applicable) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.