Seller & Buyer Support | Artisan Partnerships Executive

Seller & Buyer Support | Artisan Partnerships Executive

Work Location:

📍 Rajendra Place, Delhi (Work From Office)

Experience Required:

⏳ 0–3 Years (Freshers with strong communication skills are welcome)

Salary:

💰 As per Market Standards + Performance-Based Incentives

Work Tools Requirement:

💻 Candidate must have their own Laptop

About Bazama

Bazama is a purpose-led handcrafted jewellery & artisan marketplace, built to empower artisans, women entrepreneurs, and handmade product creators by connecting them with buyers across India and beyond.

Role Overview

This role focuses on supporting sellers and buyers, onboarding new artisans, and building partnerships with artisan communities, NGOs, and creator networks.

You will be the frontline voice of Bazama, ensuring smooth communication, trust, and long-term relationships.

Key Responsibilities

1. Seller Support & Onboarding

* Communicate with artisans and handmade product sellers

* Explain Bazama’s platform, onboarding process, and benefits

* Assist with seller registration, documentation, and basic listing coordination

* Follow up with sellers for product details, images, and updates

2. Buyer Support

* Handle buyer queries via WhatsApp, calls, and email

* Coordinate with internal teams for order-related or platform queries

* Ensure smooth buyer experience and issue resolution

3. Artisan Acquisition & Partnerships

* Identify and bring new artisans, women entrepreneurs, and handmade brands

* Build partnerships with artisan clusters, NGOs, and community groups

* Maintain relationships with onboarded artisans for long-term collaboration

4. Coordination & Reporting

* Maintain daily activity and follow-up records

* Share progress updates with team leads

* Support internal teams with seller/buyer insights

Who Can Apply

Must-Have

* Graduate (any stream)

* Strong communication skills in Hindi & English

* Comfortable with calling, WhatsApp coordination, and follow-ups

* Own laptop for work

* Willing to work from office (Rajendra Place, Delhi)

Good to Have

* Experience in customer support, sales, partnerships, or coordination

* Interest in handicrafts, jewellery, handmade products, or social commerce

* Ability to build trust-based relationships

What You Get

* Work with a growing artisan-first marketplace

* Hands-on exposure to seller, buyer & partnership ecosystems

* Learning in e-commerce, community building, and brand growth

* Incentive-driven performance rewards

* Clear growth path within the organization

How to Apply

Interested candidates may apply by sharing at bazamaindia@gmail.com

• Resume

• A short note on why they want to work with artisans and handmade businesses