Job
Description
Job ID - 35584 Job Title - Technical Lead, Security Operations (Zscaler & Fortinet) Location- Gurgaon/ Bangalore Reports To - Customer Security Operations Centre Manager Role Purpose The Customer Security Operations Centre (CSOC) is responsible for operation, maintenance and monitoring of Colts Managed Security product portfolio as Technical Lead in Security Operations, primary responsibilities are to provide support for Colt Customer Security services, with expert level knowledge on technology and operations skills. Responsible for 24/7 security operations, managing and implementing advanced customer trouble and change requests for DDoS mitigation and managed firewall services, as well as active monitoring and response to security alerts and events. Key Responsibilities Participate in 24/7 rotational Shift Monitor and react to all Customer security alerts / events Manage customer faults, service outages, and service impairments to resolution, on Managed Security products Provide regular and accurate customer updates Implement changes within customers managed security environment and for Managed Security products Escalate customer incidents to other support teams, vendors, management as per escalations policies and procedures Participate in preventative maintenance, technical training, process improvement, and information sharing activities to improve the team Role Specific Requirements Skills & Responsibilities Self-driven individuals with 5+ years of relevant information/network security experience Experience and certifications in specific security technologies such as Zscaler, Fortinet , Arbor, Radware, Palo Alto, Cisco, Checkpoint, Cloud Security (SSE/SASE, CASB, ZTNA, DLP,SWG) Previous experience on medium and large platforms, with multiple security technologies/products Worked under high pressure situations. Good Incident and Problem Management skills.
