Security Operations Specialist (Zscaler & Fortinet)

Job ID

Job Title

Location-

Reports To

Role Purpose

The Customer Security Operations Centre (CSOC) is responsible for operation, maintenance and monitoring of Colts Managed Security product portfolio as Technical Lead in Security Operations, primary responsibilities are to provide support for Colt Customer Security services, with expert level knowledge on technology and operations skills.

Responsible for 24/7 security operations, managing and implementing advanced customer trouble and change requests for DDoS mitigation and managed firewall services, as well as active monitoring and response to security alerts and events.

Key Responsibilities

• Participate in 24/7 rotational Shift

• Monitor and react to all Customer security alerts / events
• Manage customer faults, service outages, and service impairments to resolution, on Managed Security products
• Provide regular and accurate customer updates
• Implement changes within customers managed security environment and for Managed Security products
• Escalate customer incidents to other support teams, vendors, management as per escalations policies and procedures
• Participate in preventative maintenance, technical training, process improvement, and information sharing activities to improve the team

Role Specific Requirements

Skills & Responsibilities

• Self-driven individuals with 5+ years of relevant information/network security experience
• Experience and certifications in specific security technologies such as

  Zscaler,

  Fortinet

  , Arbor, Radware,

  Palo Alto, Cisco, Checkpoint,

  Cloud Security (SSE/SASE, CASB, ZTNA, DLP,SWG)
• Previous experience on medium and large platforms, with multiple security technologies/products
• Worked under high pressure situations.
• Good Incident and Problem Management skills.