Security Incident Response

Key Responsibilities:

• Technical Responsibilities:

• Lead and mentor a team of offshore ServiceNow developers and testers.
• Ensure adherence to best practices in coding, testing, and deployment.
• Conduct code reviews and provide technical guidance.
• Collaborate with onshore architects and functional consultants to translate business requirements and technical design specifications into technical solutions.
• Take ownership of the development, testing, and migration of ServiceNow SIR functionalities.

• Deployment & Migration:

• Oversee deployment activities across environments.
• Manage migration of configurations and customizations from development to production.

• Integration Expertise:

• implement integrations as per the design specifications shared for integrations between ServiceNow and external systems (e.g., SIEM, CMDB, threat intelligence platforms).
• Troubleshoot and optimize integration workflows.

• Module Expertise:

• Understanding of 

  ServiceNow SecOps

  , especially 

  Security Incident Response (SIR)

  .
• Experience with other SecOps modules like Vulnerability Response and Threat Intelligence is a plus.

• Stakeholder Engagement:

• Act as a bridge between offshore and onshore teams.
• Provide regular updates and reports to stakeholders on progress, risks, and issues.

Required Skills & Qualifications:

• 10+ years of overall IT experience.
• 5+ years of hands-on experience with ServiceNow platform.
• Proven experience in leading offshore teams.
• Strong knowledge of ServiceNow SecOps and SIR module.
• Experience with ServiceNow integrations using REST/SOAP APIs, MID Servers, and IntegrationHub.
• Familiarity with Agile/Scrum methodologies.
• Excellent communication and stakeholder management skills.

Preferred Certifications:

• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist Security Incident Response
• ITIL Foundation Certification