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5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
As a Principal BizOps Engineer at Mastercard, you will be part of the Business Operations (Biz Ops) team, specifically as a Business Operations Site Reliability Engineer (SRE). Your primary responsibility will be to ensure the production readiness of Mastercard products. This involves maintaining the stability and health of the platform, supporting developers in building resilient products, and enforcing operational standards. Your role will also include engaging early in the development lifecycle to be proactive in managing production and change activities, all while maximizing customer experience and ensuring compliance and risk mitigation. You will serve as the main contact for overseeing the overall health, performance, scalability, resilience, and capacity of applications. This entails supporting services before launch, collaborating with development teams to establish monitoring strategies, and automating alerts to escalate issues proactively. You will also be involved in incident response, post-mortems, and problem-solving to optimize recovery time and enhance reliability. In addition, you will work on automating data-driven alerts, improving the CI/CD pipeline, analyzing ITSM activities, and strategizing and designing efficient solutions for various aspects such as security, resilience, networking, and deployments. Your role will require a systematic problem-solving approach, strong communication skills, and the ability to collaborate with cross-functional teams to ensure system behavior aligns with expectations. The ideal candidate for this role will have a BS degree in Computer Science or a related field, coding or scripting experience, and a curiosity for new technologies and automation. You should possess knowledge of algorithms, data structures, and large-scale distributed systems. Additionally, experience with industry-standard tools, monitoring solutions, and cloud platforms like Azure, GCP, or AWS is advantageous. Preferred qualifications include coding experience in languages such as C++, Java, Python, or Go, familiarity with CI/CD tools, and expertise in network concepts, operating systems, and security implementations. You should also demonstrate a willingness to learn, adapt to challenging opportunities, and prioritize long-term system health while balancing quick fixes. As a member of the Mastercard team, you are expected to adhere to security policies, maintain the confidentiality and integrity of information, report any security breaches, and participate in mandatory security trainings. Your role is crucial in ensuring the security and success of Mastercard's operations and products.,
Posted 5 days ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
Working closely with operations and engineering teams, as a System Analyst 2, you will primarily focus on supporting the Back-End tier of the Millennium architecture. You should have a solid understanding and hands-on experience with the Linux environment, networking concepts, troubleshooting, working in production environments, and providing system support. Your ability to thrive in a fast-paced environment is crucial for this role. Your responsibilities will include performing daily system operations tasks to ensure system integrity and availability, conducting daily software updates for multiple customer bases, responding to customer service requests, handling system upgrades and resource optimization, as well as implementing security measures. You will be responsible for monitoring servers and systems, responding to alarms, and taking necessary actions to prevent or resolve any impacts on production systems. Additionally, you will manage change and project activities, while effectively communicating with impacted stakeholders. This role offers a career level of IC2.,
Posted 3 weeks ago
5.0 - 8.0 years
0 Lacs
, India
On-site
Working closely with operations and engineering teams, the System Analyst 3 will primarily focus on supporting the Back-End tier of the Millennium architecture. The ideal candidate should possess a solid understanding and hands on experience with Linux environment, good understanding of networking concepts, hands-on experience with troubleshooting and working in production environment, and providing system support, along with the ability to thrive in a fast-paced environment. In this role, you will perform daily system operations tasks to verify system integrity and availability, daily software updates across multiple customer base, responding to customer service requests, system upgrades and resource optimization, security implementations, RCA and Problem Management. You will implement monitoring for servers and systems and respond to alarms to prevent or resolve impacts to production systems. You will manage change and project activities while communicating with impacted stakeholders. About the Team: The Millennium Production Engineering team is a distributed team across multiple time zones leads and maintains the day-to-day operations, stability and availability of the products that fall under the product groups umbrella, focused on creating an ecosystem of service OCI, Technology and Healthcare solutions that are used by thousands of Oracle Healthcare customers across globe. We are tackling some of today's biggest challenges in the global health care industry and help drive the effort in the future state of our products as we begin to migrate them over to OCI platforms. We strive to build and orchestrate automation, tooling, and centralized solutions to enable our consuming engineer to focus on their specific problems instead of the nuances of the platform and repetitive tasks. Key responsibilities include: Provide day-to-day operational support for Oracle Health customers through Service requests. Perform regular software updates across multiple customer base. Respond and remediate to alerts and provide Tier-2/Tier-3 oncall support Perform security implementation. Perform RCA and Problem management Collaborate with project managers and other technical teams. Qualifications: Experience with working on Linux systems. Knowledge of Windows Operating Systems Basic networking knowledge Strong problem-solving skills. Experience with cloud infrastructure such as OCI, AWS or Azure is an added advantage. Able to work in a collaborative team environment. Bachelor's degree in computer science, information systems or equivalent. Min. 5-8 years experience Career Level - IC3
Posted 1 month ago
4.0 - 7.0 years
4 - 8 Lacs
pune
Work from Office
Title and Summary Principal BizOps EngineerThe Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE). The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle. This role will support the 'Real Time Payments' products, that allows the transfer of funds instantly. Real-time payments are being used globally to provide a more seamless banking experience for the financially excluded, offering a level of trust that was previously only available through physical cash Specific Skills: Serve as the primary contact responsible for the overall application health, performance, scalability, resilience and capacity Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment. Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover. Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability. Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation, and refinement. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Increase automation and tooling to reduce toil and manual intervention Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Strategizing, designing, and supporting highly efficient solutions for security, resilience, performant, networking, availability, blue-green deployments in context of business application. Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryptions Role Qualifications The ideal candidate will have experience in many of these areas: BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Coding or scripting exposure. Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth. Experience with algorithms, data structures, scripting, pipeline management, and software design Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Interest in designing, analysing, and troubleshooting large-scale distributed systems. Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team. Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system. Comfortable collaborating with cross-functional teams to ensure that expected system behaviour is understood and monitoring exists to detect anomalies. Preferred Qualifications: Coding experience in one or more of the following: C++, Java, Python, Go Experience with algorithms, data structures, scripting, pipeline management, and software design. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Experience in a SRE role or related field. Experience in Monitoring tools such as Splunk, Dynatrace. Experience with Java, J2EE, WebServices (SOAP/REST), Spring/Spring Boot is a plus. Experience in production support environments and ITIL processes. Experience with industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, Groovy and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required. Developing and maintaining cloud solutions on Azure, GCP, or AWS in accordance with best practices. Expert level understanding of : o Client-server relationships o Network concepts (Layer 1 to Layer 3) o Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps). o Load balancers and application firewalls. o Operating System navigation. o Logging and monitoring methods, standards, and tools. o High availability and business continuity planning o Caching concepts o Configuration management Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryptions
Posted Date not available
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